The SoundHound Operations Center delivers infrastructure monitoring through world-class IT Services utilizing both on-premises and cloud technologies. We power platform stability through constant monitoring and fine-tuning. We seek a motivated individual, who will be part of a 24/7/365 team focused on monitoring, alert response, triage, and ownership of systemic platform issues. The successful individual will perform tasks, while concurrently identifying and implementing changes to achieve improved performance levels.

 

Responsibilities include, but are not limited to:

  • Monitoring and Incident Management of SoundHound’s production and development networks, servers, applications, and services
  • Respond to alerts/alarms according to our runbooks, KB articles, and SOPs
  • Analyze system and network monitoring and fine-tune alerts/alarms accordingly
  • Develop, maintain, and improve operational documentation
  • Proactively track and report issues in a professional manner across multiple departments both internally and externally with our partners and vendors

 

Qualifications & Experience:

  • At least 2 years of experience with full-stack monitoring and incident management
  • Experience supporting a broad application stack with technical capabilities spanning network, servers, and application layers
  • Experience with Unix/Linux systems and scripting experience in Shell, Perl, or Python
  • Excellent verbal and written communication/interpersonal skills
  • A strong team-first disposition with strong analytical, problem solving, debugging, and troubleshooting skills
  • Attention to detail, reliable follow-up, and ability to prioritize quickly under potentially stressful situations

 

About SoundHound: 

At SoundHound Inc., we believe every brand should have a voice. As the leading innovator of conversational technologies, we’re trusted by top brands around the globe. Houndify, our independent Voice AI platform, with 70,000+ users, allows brands to create custom voice assistants that deliver results with unprecedented speed and accuracy.

Our mission is to enable humans to interact with the things around them in the same way we interact with each other: by speaking naturally. We’re making that a reality through our SoundHound music discovery app and Hound voice assistant and through our strategic partnerships with brands like Mercedes-Benz, Hyundai, Deutsche Telekom, and Pandora. Today, our customized voice AI solutions allow people to talk to phones, cars, smart speakers, mobile apps, coffee machines, and every other part of the emerging ‘voice-first’ world.

Our diverse team of engineers, UX/UI designers, writers, data scientists and linguists are all passionate about creating a world with more conversations. With more than 14 years of expertise in voice technology, we have hundreds of millions of end users, and a worldwide team in six countries building solutions for a voice-first world. 

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