ABOUT SOTHEBY'S
Established in 1744, Sotheby’s is the world’s premier destination for art and luxury. Synonymous with innovation, Sotheby’s promotes access, connoisseurship and preservation of fine art and rare objects through auctions, private sales and retail locations. Our trusted global marketplace is supported by a network of specialists spanning 40 countries and 50 categories, which include Contemporary Art, Modern and Impressionist Art, Old Masters, Chinese Works of Art, Jewelry, Watches, Wine and Spirits, and Interiors, among many others.
THE ROLE
To oversee all pre sale financial checks and post sale services relating to German clients: ensure the tasks are performed in an efficient a timely manner, ensuring the highest level of client service, across all sales channels (private sales, buy-now and auctions).
The Post-Sales-Manager is responsible for providing expertise to both external and internal clients for outbound shipments whilst ensuring compliance with internal rules and regulations and those of all regulatory bodies.
This role also participates to helping other colleagues in the Service Operations department as and when needed.
The job requires a strong client service focus, as well as an ability to provide guidance to team members, other key partners and clients around the whole post sale journey, from invoicing to final delivery of the acquired property to the client. This job also requires you to be in the office five days a week.
RESPONSIBLITIES
- Vet clients ahead of the Germany sales and ensure that Compliance and Anti Money
- Laundering policies, as well as international goods circulation regulations is respected.
- Invoice clients for all German sales and ensure clients have all necessary information to pay.
- Debt collection.
- Co-ordinate extended payment terms being offered in conjunction with Pre-sale manager and
- Business Director/Manager
- Assist clients who want to purchase ahead of their transaction and in all their post sales
- transactions both for German sales and German clients interested in sales in other locations
- Rapid resolution of enquiries and issues regarding outbound shipments.
- Ensure all clients invoicing and outbound shipping offers.
- Confer with vendors and specialist departments to troubleshoot and rectify problems in a
- timely manner and ensure that the client is always kept up to date.
- Work in collaboration with the logistic team to contribute to efficient inventory management.
- Keep up to date on any changes to rules and regulations, internal and external, and ensure
- that all affected parties are informed and understand such changes. Liaise with regulatory
- bodies to ensure international exports are shipped in compliance with all applicable laws.
- Advise on post-sale administration structure where necessary to ensure best practice is followed and escalation/cascade is clearly defined
- Work with Post-Sales Administration teams globally to ensure processes are consistent
- Throughout Drive efficiencies by identifying and implementing improvements to processes and promoting best practice to improve client service where possible
Ad hoc duties:
- As a member of Service Operations, participate to all activities of the department: reception desk, phone bidding, registering clients, sending condition reports, etc.
- Deliver change of processes/procedures where appropriate to improve efficiency, reduce costs and improve client experience.
- Provide support for sales in other locations when required.
- Provide support for IT/SAP projects. Suggest improvements and look for efficiencies.
- Ensure complex issues are resolved promptly and that they are communicated to the Head of Service Operations.
IDEAL EXPERIENCE & COMPETENCIE
- First rate logistical skills with a good knowledge of geography and route planning.
- Working knowledge of Sotheby's systems and procedures is a plus
- IT literate and knowledge of SAP required
- Familiar with financial databases and be able to learn and understand new systems quickly
- Well organised with good attention to detail and the ability to prioritise tasks and work in a time pressured environment
- Enthusiastic and proactive with a flexible approach
- Problem solver
- Excellent verbal and written communication skills
- Good interpersonal skills
- Able to work independently and as part of a busy team
- Able to maintain the highest standards of confidentiality and discretion
- Fluent in German and English required, other language a plus.
- Team player, bringing enthusiasm and energy to the team, problem solver
To view our Candidate Privacy Notice for the US, please click here.
To view our Candidate Privacy Notice for the UK, Hong Kong, France and Switzerland, please click here.
The Company is an equal opportunity employer and considers all applicants for employment without regard to race (including, without limitation, traits historically associated with race, such as natural hair, hair texture, and protective and treated or untreated hairstyles), color, creed, religion, sex, sexual orientation, marital or civil partnership/union status, national origin, age, disability, pregnancy, genetic predisposition, genetic information, reproductive health decision, sexual orientation, gender identity or expression, alienage or citizenship status, domestic violence victim status, military or veteran status, or any other characteristic protected by federal, state/province or local law. The Company complies with applicable state and local laws prohibiting discrimination in employment in every jurisdiction in which it operates.
