About Company

Soroco is on a mission to discover how the world works to help teams be their best. To do this we are evangelizing and commercializing a new technology category called Work Graph, which is a structured view of how teams get work done across people, process, technology, and documents. The ‘work graph’ unifies disjoint categories like Process Mining, Task Mining, user training, BPM and RPA to provide a single source of truth. Teams can use the work graph to identify and resolve sources of friction at work, such as technology impediments, poor process design, opportunities for learning and collaboration, among others. Soroco’s work graph platform, Scout, enables a culture of continuous improvement and identifies benefits from applying a portfolio of change levers, delivering targeted change programs at scale.

Soroco has offices in Boston, London, and Bangalore with a roster of Fortune 500 customers across 30 countries. Our team has published 150+ papers and patents. Visit www.soroco.com to learn how we help teams discover their work graph.


What we are looking for:

The Product Manager will contribute to the product lifecycle and commercial success of one of Soroco products. S/he will work with cross-functional teams in Bangalore and Boston to define the strategy and roadmap for a current or new product, and evaluate development, and enable sales and usage of the product. The Associate Product Manager reports to a Senior Product Manager:

The role purpose and scope:

  • Contributing to the ideation of a "customer-backwards" vision of a new or existing product by:
    • Harnessing the customer voice through:
      • Market research, including web searches and attending relevant conferences
      • Discussions with product marketing regarding competitive intelligence
      • Working with the business development team to understand customer challenges
      • Connecting with customers directly through in-person or over-the-phone interactions
    • Building consensus around the vision across a team of stakeholders, and translating the vision into user stories that enable efficient development
    • Defining success criteria for the product (e.g. usage target, satisfaction points) and working with finance on budget estimates and revenue goals
  • Supporting the development of an elegant, vetted, market-ready product by:
    • Leading sprint planning to ensure appropriate sequencing of user stories to drive impact quickly
    • Defining the definition of "done" and any related metrics
    • Joining daily scrum meetings to address any queries from developers and to ensure on-time and on-budget delivery of each release
  • Assisting with product launch and sales enablement adoption:
    • Working with product marketing to highlight critical features, and signing off on the accuracy and positioning of sales collateral
    • Joining early client calls to ensure the sales team is fully equipped to describe the product
    • Monitoring success and usage criteria, and developing new user stories to drive product improvement


Experience and Skills:

  • 3+ years of product management experience, with an excellent record of accomplishment in delivering on time and on budget
  • Excellent "product thinker" skills with an appreciation for the "customer backwards" approach and the use of data to drive decisions
  • Outstanding ability to delegate, prioritize, and manage a considerable workload, all while gaining respect and buy-in from cross-functional teams
  • Excellent process-oriented thinker who wants to invest in systems that support scale and reduce redundancies
  • Outstanding verbal and written communication skills, and a highly professional presence and phone manner with clients
  • Scrum certification a major plus

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