About Soroco

Soroco is on a mission to discover how the world works to help teams be their best. To do this we are evangelizing and commercializing a new technology category called Work Graph, which is a structured view of how teams get work done across people, process, technology, and documents.

The ‘work graph’ unifies disjoint categories like Process Mining, Task Mining, user training, BPM and RPA to provide a single source of truth. Teams can use the work graph to identify and resolve sources of friction at work, such as technology impediments, poor process design, opportunities for learning and collaboration, among others. Soroco’s work graph platform, Scout, enables a culture of continuous improvement and identifies benefits from applying a portfolio of change levers, delivering targeted change programs at scale.

Soroco has offices in Boston, London, and Bangalore with a roster of Fortune 500 customers across 30 countries. Our team has published 150+ papers and patents. Visit www.soroco.com to learn how we help teams discover their work graph


What we are looking for: -

The Senior Product Manager is responsible for the entire product lifecycle and commercial success of one or more of Soroco’s more complex products. S/he will work with cross-functional teams in Boston and Bangalore to define the strategy and roadmap for a current or new product; sequence and evaluate development; and enable sales and usage of the product. The Senior Product Manager reports to the Director of Product:

The role purpose and scope: -

  • Leading the ideation of a "customer-backward" vision of a new or existing product by:
    • Harnessing the customer voice through:
      • Market research, including web searches and attending relevant conferences
      • Discussions with product marketing regarding competitive intelligence
      • Working with the business development team to understand customer challenges
      • Connecting with customers directly through in-person or over-the-phone interactions
    • Building consensus around the vision across a team of stakeholders, and translating the vision into user stories that enable efficient development
    • Defining success criteria for the product (e.g. usage target, satisfaction points) and working with finance on budget estimates and revenue goals
  • Driving the development of an elegant, vetted, market-ready product by:
    • Leading sprint planning to ensure appropriate sequencing of user stories to drive impact quickly
    • Defining the definition of "done" and any related metrics
    • Joining daily scrum meetings to address any queries from developers and to ensure on-time and on-budget delivery of each release
  • Launching a product and enabling sales and usage by:
    • Working with product marketing to highlight critical features, and signing off on the accuracy and positioning of sales collateral
    • Joining early client calls to ensure the sales team is fully equipped to describe the product
    • Monitoring success and usage criteria, and developing new user stories to drive product improvement
  • Coaching or managing the activities of Product Managers by:
    • Auditing their visioning sessions and reviewing their user stories
    • Participating in their daily scrum sessions
    • Signing off on their releases and test results
    • Overseeing their go-to-market activities
    • Reviewing their product's KPIs and strategies for improvement

Experience and skills

  • 10 - 12 Years of progressive Product development
  • 3 - 6 years of product management experience, preferably across the services space, with an excellent record of accomplishment in delivering on time and on budget
  • 1 - 3 years of experience managing other product managers OR being selected to manage highly - complex products
  • Excellent "product thinker" skills with an appreciation for the "customer backward" approach and the use of data to drive decisions
  • Outstanding ability to delegate, prioritize, and manage a considerable workload, all while gaining respect and buy-in from cross-functional teams
  • An excellent process-oriented thinker who wants to invest in systems that support scale and reduce redundancies
  • Outstanding verbal and written communication skills, and a highly professional presence and phone manner with clients
  • Data science fundamental understanding as we are building data based products
  • Knowledge of Scrum/devops and devops tools (Azure devops or  Confluence+JIRA)
  • Knowledge of tools like Balsamiq/Figma or equivalent
  • Bonus if the person is technical (knowledge of Python)
  • Scrum certification a major plus
  • BS/BA degree (or equivalent)

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