We are a young, fast-growing AI company shaking up how work gets done across the enterprise. Every day, we help clients identify opportunities for automation, and then use a variety of AI and advanced automation techniques to rapidly model manual work in the form of code. Our impact has already been felt across some of the most reputable Fortune 500 companies, who are consequently seeing major gains in efficiency, client satisfaction, and overall savings. It’s an exciting experience to watch companies transform themselves rapidly with Soroco! 

Based across US, UK, and India, our team includes several PhDs and graduates from top-notch universities such as MIT, Harvard, Carnegie Mellon, Dartmouth, and top rankers/medalists from the IITs and NITs. The senior leadership includes a former founder of a VC/hedge fund, a computer scientist from Harvard, and a former founder of a successful digital media firm. Our team has collectively published more than 100 papers in international journals and conferences and been granted over 20 patents. Our board members include some of the most well-known entrepreneurs across the globe, and our early clients include some of the most innovative Fortune 100 companies.

The Role 

The Infra Team Lead, Scout is responsible for planning and executing deployments of Scout, Soroco’s proprietary automation discovery platform. The Infra Team Lead reports to the Scout Portfolio Lead. 

  • Owning the implementation activities for Scout roll-out: 
    • Design on-premise or cloud-based solution for Scout roll-out 
    • Design enterprise-wide deployment strategies 
    • Seek necessary approvals from client’s Information Security groups 
    • Work with the client’s IT team to: 
    • Conduct various types of product tests to comply with the client’s security policies 
    • Monitor product performance, and develop and report on metrics to monitor scalability 
    • Raise incidents impacting the product, conduct root-cause analysis, and ensure timely resolution 
    • Contribute towards product improvement to improve end-user experience  
  • Building strong relationships to facilitate a smooth Scout implementation: 
    • Collaborate with the client’s relevant IT stakeholders to understand the approvals and systems to make Scout functional 
    • Effectively communicate updates and project expectations to all stakeholders, avoiding or resolving escalations along the way 
    • Work with Soroco’s internal team of product engineers and analysts to ensure on-time completion of the project 
  • Providing feedback on the implementation model and approach, and looking for upsell opportunities:
    • Collect detailed feedback after every engagement and make suggestions for how the client communication, IT support, or overall product could improve
    • Advise on other opportunities for Scout within a client

The Candidate 

  • 5 - 7 years of application installation, configuration, and deployment experience 
  • Experience in programming on one or more languages; the most desirable include UNIX Shell Scripting, Power Shell, and/ or Java 
  • Experience in infrastructure design and sizing (on-prem vs cloud-based hosting), OS administration, software packaging is a plus 
  • Working with stakeholder directly to design and drive the implementation plan; experience in the automation systems a plus 
  • High degree of professionalism, maturity, and ability to think on one’s toes 
  • Pro-active, can-do attitude in front of your customer and internal team 
  • Outstanding ability to communicate clearly and effectively with executive-level sponsors as well as technical practitioners 
  • BS/BA degree (or equivalent); qualifications in information systems, computer science or related field preferred 

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