Sony Bend Studio, the creator of Days Gone, Syphon Filter and Uncharted: Golden Abyss, is looking for top talent to join our in passionate team in creating a new AAA PlayStation 4 exclusive.

We are seeking a Community Manager who will​ ​support SIE’s first party franchise title by moderating forums, spearheading community events, responding to user posts, managing content, and working with Production, Design, Art, PR and Marketing to create a strong online presence and fan base loyalty.

The ideal candidate should have experience planning web content and features. They should have exceptional project management skills, a love of social media, a love of gaming, and an extremely positive attitude.

 

Responsibilities:

  • Coordinate with production, design, web, marketing, and other internal departments to ensure that the community team and players stay informed of company priorities and activities
  • Help define and maintain the community strategy including methods for engagement, moderation policies, content building, and outreach initiatives
  • Communicate directly with players, building strong relationships and maintaining a visible external presence on the forums and other social sites
  • Review, author, and coordinate the release of external and internal messaging
  • Support and help to generate asset releases, including screenshots, videos, patches, and demos
  • Monitor discussion forums and other communication media to identify common player issues and discussion patterns
  • Advocate internally on behalf of the player ensuring that company and development priorities are informed of player needs
  • Conceptualize and execute community-facing initiatives including contests, volunteer programs, offline events, convention presence, viral initiatives, promotional opportunities and email campaigns
  • Claim and protect brand names on social networks by creating profiles
  • Coordinate with production and web development teams to help plan and develop community and website features (forums, content systems, etc.)
  • Compile and distribute Daily, Weekly, and Monthly community-related metric reports ensuring upwards visibility as well as helping inform what metrics are valuable
  • Identify and offer solutions for breaking down barriers between customers and our product and studio. This includes identifying needs that aren't being met from the customer's perspective

 

Qualifications:

 

  • Excellent interpersonal skills: Friendliness, diplomacy, and imperturbability are a must
  • Understanding the day-to-day needs and emotions of gamers is crucial
  • Make good, timely decisions in fast-paced situations
  • Knowledge of video game development
  • Must solve routine problems effectively and react with appropriate urgency to situations and events that require quick response or turnaround
  • Ability to interact professionally and diplomatically through multiple groups a must
  • Must be able to define and execute event and promotions strategies in the context of an online community
  • Must be able to effectively allocate resources to ensure completion of plans
  • Strong oral and written communication skills required
  • Bachelor's degree required
  • Minimum of 4 years’ experience in Community Management or related field

 

Preferred Experience:

  • Games industry experience strongly preferred
  • Media experience preferred
  • Bilingual/ bi-cultural (Japanese) a​ ​plus​
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