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Sr. Technical Program Manager, QA
San Francisco, CA
This is a full time position based out from our San Francisco Office. We are looking for a Technical Program Manager who is highly efficient and motivated individual to work across several multi-functional teams. You will be responsible for defining QA process and QA tools for PlayStation console apps, implementing workflow improvements and supporting product application testing. You will also lead activities related to prototype devices and provide tier-2 support to internal users. Our environment fosters growth, autonomy, and innovation. The responsibilities listed are not all inclusive and additional duties may be assigned.
- Work with the various multi-functional teams to ensure QA processes runs efficiently and on schedule, as part of the overall release process
- Build strategies and direct a team who handles prototype equipment. Make arrangements for receiving, shipping, and storing prototype devices, and own inventory record. Improve inventory, tracking, and other related processes. Configure prototype devices for customized engineering purposes and solve technical issues. Ensure the security requirements are met.
- Champion test requirements to tool development teams. Ensure implementation of development tools, including any vital integration with third-party tools
- Handle third-party QA tools as system admin. Maintain vendor relationship by acting a liaison between end users and the service providers. Coordinate maintenance and upgrade activities.
- Bridge between local development and QA teams with remote testing teams by providing vital information and data.
- Identify areas for QA process improvements, initiate discussions to achieve consensus and work with various teams to implement a solution. Document new processes and changes to existing processes
- Investigate and understand industry's standard practices for test automation. Define requirements and track status of implementation across all projects and manage backlog of test automation implementation.
- BS/BA in Computer Science/Engineering or related field
- Basic knowledge of software development and program/project management in an agile environment.
- Hands on experience working with computer systems (Windows and Linux) or similar consumer electronics devices.
- Excellent written and verbal communication skills and the ability to manage relationships with multiple diverse partners across businesses and leadership levels
- Proficiency in tools used in Agile development (Atlassian), as well as GitHub, Google Apps, and Microsoft Team.
- Must excel in conflict resolution, negotiation, and relationship management across Western and Japanese cultures.
- Proactive – ability to take initiative in identifying and solving large problems
- Ability to navigate ambiguity, work independently under pressure, prioritize, can handle multiple projects and stay focused in a fast-paced environment
- Master’s Degree in related field
- Experience working in cross-cultural environment, particularly with Japanese business
- PowerShell and/or Python scripting, and Excel formulas
- Experience in the video game industry is not required, but interest in gaming, digital entertainment, consumer electronics, technology is a plus
- Native-level proficiency in Japanese is desired but not required
Sony is an Equal Opportunity Employer. All persons will receive consideration for employment without regard to race, color, religion, gender, pregnancy, national origin, ancestry, citizenship, age, legally protected physical or mental disability, covered veteran status, status in the U.S. uniformed services, sexual orientation, marital status, genetic information or membership in any other legally protected category.
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We strive to create an inclusive environment, empower employees and embrace diversity. We encourage everyone to respond.
We sincerely appreciate the time and effort you spent in contacting us and we thank you for your interest in PlayStation.
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