PlayStation isn’t just the Best Place to Play —it’s also the Best Place to Work. We’ve thrilled gamers since 1994, when we launched the original PlayStation. Today, we’re recognized as a global leader in interactive and digital entertainment. The PlayStation brand falls under Sony Interactive Entertainment, a wholly-owned subsidiary of Sony Corporation.
San Diego, CA
Provide support for the SIE Infrastructure with shift based work, providing 24 x 7 x 365 coverage and support.
Monitor systems, applications including high and low level network wide performance monitoring
Investigate, trouble shoot, and triage production and non-production software, applications, services and network issues including DNS, SMTP, LDAP, AD and NIS
Provide and conduct Incident Management methodologies
Build, maintain and support all run book documentation
Communicate effectively, but not limited to, generating RCA's for internal and external teams
Collaborate with Sony groups and external parties to provide them with supported business services
Fulfill supported business service requests by trouble shooting, understanding configuration changes and log reviews
Utility and tools development to improve support processes
Act of single point of information exchange between numerous groups
Use and understanding of UNIX scripts to perform start/stop and new deployments of server sets and database configurations
Experience troubleshooting complex systems and applications on Unix/Linux platforms
Cisco/Juniper networking skills required for deploying documented changes to equipment; this includes changes to port status, vlan membership and port counters
Experience using source control, bug tracking, and ticketing systems in a multi team and multi division environment
Intermediate level Windows and network operations skills
Intermediate MS Office and web browser skills
Intermediate level Internet knowledge
Sony is an Equal Opportunity Employer. All persons will receive consideration for employment without regard to race, color, religion, gender, pregnancy, national origin, ancestry, citizenship, age, legally protected physical or mental disability, covered veteran status, status in the U.S. uniformed services, sexual orientation, gender identity, marital status, genetic information or membership in any other legally protected category.
We strive to create an inclusive environment, empower employees and embrace diversity. We encourage everyone to respond.
We sincerely appreciate the time and effort you spent in contacting us and we thank you for your interest in PlayStation.