PlayStation isn’t just the Best Place to Play —it’s also the Best Place to Work. We’ve thrilled gamers since 1994, when we launched the original PlayStation. Today, we’re recognized as a global leader in interactive and digital entertainment. The PlayStation brand falls under Sony Interactive Entertainment, a wholly-owned subsidiary of Sony Corporation.

Director, Global Payments

San Mateo, CA | San Diego, CA | Liverpool, UK 

The Global Payments team enables consumers to pay for their digital content and services by maximizing acceptance and minimizing friction within the purchasing experience across the entire PlayStation® ecosystem. You will be responsible for actively leading a diverse collection of payment partners globally, directly guiding all payment operations while working collaboratively with diverse internal teams to identify new opportunities for innovation.

You will lead a team distributed globally covering the key areas of payment optimization, business strategy, compliance, payment operations (including reconciliation exception management) and partner management. You will collaborate with diverse cross-functional teams to drive customer engagement and payment reach as you develop the PlayStation® payment proposition and realize efficiency gains across operational payment functions.

As the lead ambassador internally for Payments, you are responsible for communicating the Business’ commercial strategy and requirements to all business partners responsible or impacted by implementing payment solutions.

Overall we are looking for individuals that are passionate about our brand and what they do, have a high sense of integrity and excel in building strong relationships by deeply caring about others, including our customers.

Responsibilities:

  • Create and lead the global payment strategy for the PlayStation® ecosystem
  • Lead the geographically dispersed Payments team
  • Drive the payment conversion optimization strategy
  • Maximizing Acceptance whilst minimizing customer friction with a focus on growth
  • Run a global portfolio of payment service providers and partners
  • Drive Efficiencies and opportunities in conversion and growth while maintaining commercial viability
  • Maximize payments reach in alignment with both global store & services and sales org
  • Develop and maintain effective partner relationships whilst maximizing opportunity and revenue.
  • Lead and develop emerging business partners, ensuring all agreements and products are commercially/financially viable.
  • Accountable for cost of finance optimization
  • Drive efficiencies in internal and external cost structures for cost savings to increase profit margins
  • Responsibility for all commercial and contractual negotiations
  • Manage the billing budget and cost of payments processing within the business.
  • Lead global payment operations
  • Oversee team focused on payment reconciliation and collection management
  • Shepherd adherence to local regulations and legislations
  • Baseline comprehensive understanding of global scheme and market level requirements
  • Continually stay appraised of any changing regulatory activities that impact global commercial payment strategy
  • Ensure relevant commercial, professional, regulatory, scheme and legal standards are adhered to from a billing and payments perspective
  • As the role is global, frequent and regular international travel will be required
  • Ability to work varying hours as well as a flexible approach to working hours to support global business operations

Qualifications:

  • At least 10 years' experience directing or leading payment activities in a digital eCommerce environment whilst delivering significant results
  • Bachelor's Degree or equivalent experience and Master's degree preferred
  • Recognized payment industry leader with global understanding of cultural and regional differences in attitudes towards different online payment systems
  • Network of senior level industry relationships including processors, merchants, schemes, and issuers
  • Prior experience with payment optimization, settlement, reconciliation, and exception management
  • Experience and consistent record of navigating the payment regulatory and payment scheme landscape
  • Confidently lead people of diverse, cross functional teams and geographies
  • Ability to navigate successfully across complex, geographically and commercially diverse operations
  • Ability to provide high impact and quality proposals and presentations and confidently hold meeting with senior team members
  • Ability to successfully build relationships with partners and stakeholders.
  • Ability to maximize team performance – accountable for creating collaborative working environments for team to operate effectively, providing coaching and leadership and sharing knowledge
  • Self-starter who is solution focused and able to work under their own initiative
  • Experience of working under pressure, in an ever-changing and challenging environment

Desired qualifications:

  • Experience in the video games industry
  • Language skills, particularly Japanese or other Asian languages

Sony is an Equal Opportunity Employer. All persons will receive consideration for employment without regard to race, color, religion, gender, pregnancy, national origin, ancestry, citizenship, age, legally protected physical or mental disability, covered veteran status, status in the U.S. uniformed services, sexual orientation, gender identity, marital status, genetic information or membership in any other legally protected category. 

We strive to create an inclusive environment, empower employees and embrace diversity. We encourage everyone to respond. 

We sincerely appreciate the time and effort you spent in contacting us and we thank you for your interest in PlayStation.

#LI-SF1

Apply for this Job

* Required

  
  


U.S. Equal Opportunity Employment Information (Completion is voluntary)

Individuals seeking employment at Sony Interactive Entertainment PlayStation are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. You are being given the opportunity to provide the following information in order to help us comply with federal and state Equal Employment Opportunity/Affirmative Action record keeping, reporting, and other legal requirements.

Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.


Form CC-305

OMB Control Number 1250-0005

Expires 1/31/2020

Voluntary Self-Identification of Disability

Why are you being asked to complete this form?

Because we do business with the government, we must reach out to, hire, and provide equal opportunity to qualified people with disabilities1. To help us measure how well we are doing, we are asking you to tell us if you have a disability or if you ever had a disability. Completing this form is voluntary, but we hope that you will choose to fill it out. If you are applying for a job, any answer you give will be kept private and will not be used against you in any way.

If you already work for us, your answer will not be used against you in any way. Because a person may become disabled at any time, we are required to ask all of our employees to update their information every five years. You may voluntarily self-identify as having a disability on this form without fear of any punishment because you did not identify as having a disability earlier.

How do I know if I have a disability?

You are considered to have a disability if you have a physical or mental impairment or medical condition that substantially limits a major life activity, or if you have a history or record of such an impairment or medical condition.

Disabilities include, but are not limited to:

  • Blindness
  • Deafness
  • Cancer
  • Diabetes
  • Epilepsy
  • Autism
  • Cerebral palsy
  • HIV/AIDS
  • Schizophrenia
  • Muscular dystrophy
  • Bipolar disorder
  • Major depression
  • Multiple sclerosis (MS)
  • Missing limbs or partially missing limbs
  • Post-traumatic stress disorder (PTSD)
  • Obsessive compulsive disorder
  • Impairments requiring the use of a wheelchair
  • Intellectual disability (previously called mental retardation)
Reasonable Accommodation Notice

Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.

1Section 503 of the Rehabilitation Act of 1973, as amended. For more information about this form or the equal employment obligations of Federal contractors, visit the U.S. Department of Labor's Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.