PlayStation isn’t just the Best Place to Play —it’s also the Best Place to Work. We’ve thrilled gamers since 1994, when we launched the original PlayStation. Today, we’re recognized as a global leader in interactive and digital entertainment. The PlayStation brand falls under Sony Interactive Entertainment, a wholly-owned subsidiary of Sony Corporation.

Associate Project Manager

San Mateo, CA

The PlayStation Store and Services (inc. PlayStation Plus, PlayStation Now and 3rd Party video) businesses have continued to deliver massive growth and operate in a state of continual change and evolution, motivated by both technology enablement and new business opportunities.

The Associate Project Manager role is part of the Global Store & Services Business Change & Project Management team reporting to a local line manager, and responsible for supporting GSS (and the wider PlayStation business) with change delivery in this business area. You will focus on the PlayStation Store experience, backend commerce platform and tooling underpinning operations—initiated from different areas; business strategy, legal regulations, product developments, new opportunities or optimization of internal operations.

The role requires an enthusiastic and flexible teammate, with ability to communicate and collaborate across organizational levels and geographies and creativity with approaching and solving business problems.

Key Duties and Tasks

Communication & Collaboration

  • You are responsible for the readiness of the GSS business to operate solutions delivered by Product and Engineering teams via structured project delivery planning, impact analysis and ensuring actions are tracked and delivered against.
  • You will partner with GSS teams to translate their strategy and found opportunities in to executable projects
  • You will provide clear and professional communication to relevant partners and project teams – through email, face to face meetings and project status updates.

Creative Problem Solving & Robust Solutions

  • Be able to observe, understand, question and articulate business needs, in order to ensure, as early as possible, that solutions to business problems or opportunities are fit for purpose, both operationally, legally and commercially.
  • Develop a deep knowledge of PlayStation tools, processes, people and practices to inform the appropriate solution to a business problem and to mobilize the right teams to make it happen.
  • Analyze and review developed solutions during and post-development to ensure that requirements are met and ready for stakeholder Business Acceptance testing & sign-off.

Critical Reflection

  • Create time for retrospective review of all newly delivered projects against pre-agreed key performance indicators (KPIs), and feeding back in to the wider change team, business partners, Product Management and engineering to ensure continuous improvement of product delivery and business operations.
  • Be confident to challenge how things are done at all levels and provide suggestions for improvement on process and operations with an impartial and holistic perspective.

Skills & Characteristics


  • Program management – experienced in leading multiple active projects and balancing resource in line with business priorities
  • Project initiation, ensuring robust project structure and planning
  • Creative and energetic teammate who is adaptive to change and have a desire to continually improve
  • Ability to move projects forward with some ambiguity in some instances
  • Strong communication skills, a dedicated attitude and delivery focused
  • Patient, persistent, pragmatic and diplomatic
  • A starter and finisher
  • Data-centric & analytical with good planning skills and commercial focus
  • Both detail and 'big-picture' conscious
  • Able to operate and communicate at a senior level within Sony as required
  • Strong ability to develop influential and collaborative relationships with key global partners

As the role is global, international travel will be required as well as a flexible approach to working hours


  • E-commerce industry background
  • Understanding of Digital content management and publishing processes
  • General awareness of the games market, current and future entertainment platforms


  • Minimum of 3 years commercial project delivery experience including:
  • Demonstrable experience of end to end project delivery, from conception to testing and post implementation review
  • Relationship and partnership management
  • Requirements elicitation and business needs workshops
  • Business acceptance testing (UAT)
  • Working with Agile

Sony is an Equal Opportunity Employer. All persons will receive consideration for employment without regard to race, color, religion, gender, pregnancy, national origin, ancestry, citizenship, age, legally protected physical or mental disability, covered veteran status, status in the U.S. uniformed services, sexual orientation, gender identity, marital status, genetic information or membership in any other legally protected category. 

We strive to create an inclusive environment, empower employees and embrace diversity. We encourage everyone to respond. 

We sincerely appreciate the time and effort you spent in contacting us and we thank you for your interest in PlayStation.

Apply for this Job

* Required


U.S. Equal Opportunity Employment Information (Completion is voluntary)

Individuals seeking employment at Sony Interactive Entertainment PlayStation are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. You are being given the opportunity to provide the following information in order to help us comply with federal and state Equal Employment Opportunity/Affirmative Action record keeping, reporting, and other legal requirements.

Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Form CC-305

OMB Control Number 1250-0005

Expires 1/31/2020

Voluntary Self-Identification of Disability

Why are you being asked to complete this form?

Because we do business with the government, we must reach out to, hire, and provide equal opportunity to qualified people with disabilities1. To help us measure how well we are doing, we are asking you to tell us if you have a disability or if you ever had a disability. Completing this form is voluntary, but we hope that you will choose to fill it out. If you are applying for a job, any answer you give will be kept private and will not be used against you in any way.

If you already work for us, your answer will not be used against you in any way. Because a person may become disabled at any time, we are required to ask all of our employees to update their information every five years. You may voluntarily self-identify as having a disability on this form without fear of any punishment because you did not identify as having a disability earlier.

How do I know if I have a disability?

You are considered to have a disability if you have a physical or mental impairment or medical condition that substantially limits a major life activity, or if you have a history or record of such an impairment or medical condition.

Disabilities include, but are not limited to:

  • Blindness
  • Deafness
  • Cancer
  • Diabetes
  • Epilepsy
  • Autism
  • Cerebral palsy
  • Schizophrenia
  • Muscular dystrophy
  • Bipolar disorder
  • Major depression
  • Multiple sclerosis (MS)
  • Missing limbs or partially missing limbs
  • Post-traumatic stress disorder (PTSD)
  • Obsessive compulsive disorder
  • Impairments requiring the use of a wheelchair
  • Intellectual disability (previously called mental retardation)
Reasonable Accommodation Notice

Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.

1Section 503 of the Rehabilitation Act of 1973, as amended. For more information about this form or the equal employment obligations of Federal contractors, visit the U.S. Department of Labor's Office of Federal Contract Compliance Programs (OFCCP) website at

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.