PlayStation isn’t just the Best Place to Play —it’s also the Best Place to Work. We’ve thrilled gamers since 1994, when we launched the original PlayStation. Today, we’re recognized as a global leader in interactive and digital entertainment. The PlayStation brand falls under Sony Interactive Entertainment, a wholly-owned subsidiary of Sony Corporation.

Regional Manager, Global Partner Operations

San Mateo, CA

A vital role within the Global Third Party Relations (GTPR) / Global Partner Operations (GPOPs) teams, responsible for the managing a team of Operations Specialists and Coordinators tasked with timely management and delivery of content consistently to market at high quality with minimal friction / optimal transparency and in compliance with all relevant policies (business, technical and otherwise), thereby maximizing PlayStation/partner profitability and enhancing Partner satisfaction.

Responsibilities:

  • Primary external point of escalation for all Partners’ operational teams
  • Primary point of contact with other Sony Interactive Entertainment (SIE) operational teams
  • Turn vision and key department goals into actionable work-streams relevant to team
  • Track and manage key initiatives to completion, and high priority titles to release
  • Introduce and document new processes, and train team members to ensure adoption
  • Assist team members in unblocking issues
  • Coach team members to promote high motivation, competency, and job satisfaction
  • Produce weekly reports
  • Perform annual reviews
  • Responsible for partner adoption of and creation/advocacy of new SIE systems, tools and processes that aid in/streamline the transit of content through the pipeline to market
  • Responsible for ensuring partners are aware of, and adhering to all relevant SIE licensing, submission and release requirements and policies in conjunction with all relevant internal teams (Global Format QA, Global Developer Technology Group, Supply Chain, etc.)
  • Responsible for accurately and consistently maintain all appropriate tracking of issues, release information, etc. for tracking and analysis, and produce reports against that data as required
  • Responsible for troubleshooting of issues with releases/incidents and resolving with internal teams in a timely manner, as well as conducting post postmortems after the fact to identify and eliminate root causes
  • Responsible for conducting regular meetings with relevant operational contacts at Partners to ensure thorough understanding of their content and provision of all necessary support for release on PlayStation platforms
  • Work with global teams on process improvements, especially relating to regional misalignments
  • Responsible for proposing system improvements and on-going process streamlining to continually improve efficiency and service delivery
  • Responsible for attending and present at external SIE events as needed from time to time

Qualifications:

  • 5+ years of related experience
  • General awareness of the games market, current and future games platforms
  • Excellent communication and presentation skills
  • Comfortable working in an ever-changing professional environment and be quick to adapt
  • Patient, persistent, discrete, pragmatic/realistic and diplomatic
  • Essential - a starter and finisher
  • Data-centric and analytical with good planning skills and fine attention to detail
  • Both detail and 'big-picture' conscious
  • Excellent negotiation and advocacy skils
  • Locally and globally team minded
  • Ability to manage and inspire staff to promote high motivation, competency, and job satisfaction

Desired qualifications:

  • Able to operate and communicate at a senior level within SIE as required
  • Understanding of the relationship between Publisher & Developer preferred
  • Games industry background preferred

Sony is an Equal Opportunity Employer. All persons will receive consideration for employment without regard to race, color, religion, gender, pregnancy, national origin, ancestry, citizenship, age, legally protected physical or mental disability, covered veteran status, status in the U.S. uniformed services, sexual orientation, gender identity, marital status, genetic information or membership in any other legally protected category. 

We strive to create an inclusive environment, empower employees and embrace diversity. We encourage everyone to respond. 

We sincerely appreciate the time and effort you spent in contacting us and we thank you for your interest in PlayStation.

LI-SV1

Apply for this Job

* Required

  
  


U.S. Equal Opportunity Employment Information (Completion is voluntary)

Individuals seeking employment at Sony Interactive Entertainment PlayStation are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. You are being given the opportunity to provide the following information in order to help us comply with federal and state Equal Employment Opportunity/Affirmative Action record keeping, reporting, and other legal requirements.

Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.


Form CC-305

OMB Control Number 1250-0005

Expires 1/31/2020

Voluntary Self-Identification of Disability

Why are you being asked to complete this form?

Because we do business with the government, we must reach out to, hire, and provide equal opportunity to qualified people with disabilities1. To help us measure how well we are doing, we are asking you to tell us if you have a disability or if you ever had a disability. Completing this form is voluntary, but we hope that you will choose to fill it out. If you are applying for a job, any answer you give will be kept private and will not be used against you in any way.

If you already work for us, your answer will not be used against you in any way. Because a person may become disabled at any time, we are required to ask all of our employees to update their information every five years. You may voluntarily self-identify as having a disability on this form without fear of any punishment because you did not identify as having a disability earlier.

How do I know if I have a disability?

You are considered to have a disability if you have a physical or mental impairment or medical condition that substantially limits a major life activity, or if you have a history or record of such an impairment or medical condition.

Disabilities include, but are not limited to:

  • Blindness
  • Deafness
  • Cancer
  • Diabetes
  • Epilepsy
  • Autism
  • Cerebral palsy
  • HIV/AIDS
  • Schizophrenia
  • Muscular dystrophy
  • Bipolar disorder
  • Major depression
  • Multiple sclerosis (MS)
  • Missing limbs or partially missing limbs
  • Post-traumatic stress disorder (PTSD)
  • Obsessive compulsive disorder
  • Impairments requiring the use of a wheelchair
  • Intellectual disability (previously called mental retardation)
Reasonable Accommodation Notice

Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.

1Section 503 of the Rehabilitation Act of 1973, as amended. For more information about this form or the equal employment obligations of Federal contractors, visit the U.S. Department of Labor's Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.