PlayStation isn’t just the Best Place to Play —it’s also the Best Place to Work. We’ve thrilled gamers since 1994, when we launched the original PlayStation. Today, we’re recognized as a global leader in interactive and digital entertainment. The PlayStation brand falls under Sony Interactive Entertainment, a wholly-owned subsidiary of Sony Corporation.

Lead UX Researcher

San Francisco, CA (SOMA District)

This is a fantastic opportunity to join the PlayStation UX Research Team and become a key player in defining the product and design strategy of PlayStation’s products and services, and the future of interactive entertainment. In this role, you are responsible for leading a broad range of Research projects in collaboration with UX Design, Product Management, Engineering and other partners. You are a tireless advocate of a user-centered and insights-based approach to product design and development, a strong performer in Strategic Research (qualitative and quantitative), Design Research, and Evaluative Research. Your role is to compliment business strategy, inform direction, and help deliver best-in-class creative user experiences. You let your passion shine by consistently advocating for users' need and collaborate with cross-functional partners to implement the best solutions to user problems. You provide valuable feedback to both peers and managers and are a model to junior researchers. You have an excellent understanding of the UX Design process and principles, and technological capabilities/limitations.

Role & Responsibilities:

  • Own and conduct end-to-end UX Research - from foundational research to inform product direction, all the way to concept and usability testing.
  • Conduct Design Research and format findings in impactful UX Deliverables including User Personas, Mental Model Maps, Journey Maps, User-flows, etc.
  • Translate development goals and strategies into research opportunities.
  • Be accountable for ensuring that research deliverables are high quality and meet the established standards and guidelines and go beyond “bullet points”.
  • Lead the work of researchers and vendors, assigning and reviewing tasks across specific domain areas and programs.
  • Coach and mentor researchers toward innovative and creative thinking when approaching research challenges.
  • Spearhead initiatives to craft new and evolve existing research methods and processes by staying up-to-date with innovations in the industry.
  • Lead communication with partners, including designers, product managers, project managers and engineers inside various divisions.
  • Handle partner agencies and consultants, directing their efforts through clear input and feedback to ensure high quality deliverables that suit the needs of the internal partners.

Requirements:

  • Minimum BA/BS degree in Human-Computer Interaction (HCI), Human Factors, Psychology, UX Design, related field or equivalent experience.
  • 8+ years of industry UX Research experience demonstrated in a portfolio of projects.
  • Proven track record of conducting Strategic and Design Research projects.
  • A robust understanding of industry-standard UX research methods including ethnographic methods (e.g., in-depth interview, group interviews), evaluative methods (e.g., concept testing, in-lab/remote usability testing, tree testing, etc.), and quantitative methods (surveys, behavioral analytics, etc.).
  • Thought leadership in UX research – has given talks, published papers, influenced and promoted the field of UX.
  • Extensive experience providing research and deep insights leading to compelling and quality interfaces.
  • Experience mentoring or leading UX researchers and/or designers on high profile programs and projects.
  • Strong capacity to build and sustain internal and external partnerships.
  • Deep experience working within a technical (preferably agile) environment.
  • Knowledge of, and passion for gaming, media and software industries is a big plus.

Sony is an Equal Opportunity Employer. All persons will receive consideration for employment without regard to race, color, religion, gender, pregnancy, national origin, ancestry, citizenship, age, legally protected physical or mental disability, covered veteran status, status in the U.S. uniformed services, sexual orientation, marital status, genetic information or membership in any other legally protected category. 

We strive to create an inclusive environment, empower employees and embrace diversity. We encourage everyone to respond.

We sincerely appreciate the time and effort you spent in contacting us and we thank you for your interest in PlayStation.

#LI-LF1

Apply for this Job

* Required

  
  
When autocomplete results are available use up and down arrows to review
+ Add Another Education


U.S. Equal Opportunity Employment Information (Completion is voluntary)

Individuals seeking employment at Sony Interactive Entertainment PlayStation are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. You are being given the opportunity to provide the following information in order to help us comply with federal and state Equal Employment Opportunity/Affirmative Action record keeping, reporting, and other legal requirements.

Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.


Form CC-305

OMB Control Number 1250-0005

Expires 1/31/2020

Voluntary Self-Identification of Disability

Why are you being asked to complete this form?

Because we do business with the government, we must reach out to, hire, and provide equal opportunity to qualified people with disabilities1. To help us measure how well we are doing, we are asking you to tell us if you have a disability or if you ever had a disability. Completing this form is voluntary, but we hope that you will choose to fill it out. If you are applying for a job, any answer you give will be kept private and will not be used against you in any way.

If you already work for us, your answer will not be used against you in any way. Because a person may become disabled at any time, we are required to ask all of our employees to update their information every five years. You may voluntarily self-identify as having a disability on this form without fear of any punishment because you did not identify as having a disability earlier.

How do I know if I have a disability?

You are considered to have a disability if you have a physical or mental impairment or medical condition that substantially limits a major life activity, or if you have a history or record of such an impairment or medical condition.

Disabilities include, but are not limited to:

  • Blindness
  • Deafness
  • Cancer
  • Diabetes
  • Epilepsy
  • Autism
  • Cerebral palsy
  • HIV/AIDS
  • Schizophrenia
  • Muscular dystrophy
  • Bipolar disorder
  • Major depression
  • Multiple sclerosis (MS)
  • Missing limbs or partially missing limbs
  • Post-traumatic stress disorder (PTSD)
  • Obsessive compulsive disorder
  • Impairments requiring the use of a wheelchair
  • Intellectual disability (previously called mental retardation)
Reasonable Accommodation Notice

Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.

1Section 503 of the Rehabilitation Act of 1973, as amended. For more information about this form or the equal employment obligations of Federal contractors, visit the U.S. Department of Labor's Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.