QA JIRA Administrator (CONTRACT)

Come join the award-winning God of War development team!  Sony Santa Monica Studio is looking for QA JIRA Database Administrator to assist in the development testing and project management of our internal projects. 

The QA JIRA Database Administrator is responsible for supporting the development team in the management of the daily JIRA operational, administrative, development and reporting needs. The general purpose of this job is to provide a dedicated resource to support the development team for all JIRA database needs. Attention to detail is a critical requirement of the role, as is a highly communicative, amicable, team focused and mature demeanor.

We value those that have a mindset of ownership, diligence in craftsmanship, humility in leadership and desire for partnership. In turn, we provide an environment with a large degree of freedom, autonomy and growth opportunities.

Responsibilities:

  • Configure, maintain and upgrade multiple concurrent JIRA projects
  • Responsible for creating and maintaining JIRA issue types, workflows, screens, fields, attributes, and permissions
  • Research, support, compile and troubleshoot JIRA tools
  • Plan, evaluate, deploy, operate and maintain tools to test and support the expanding JIRA user-base
  • Provide training to technical and non-technical teams to use JIRA and associated tools
  • Configure, compile, refine and maintain JIRA dashboards and reporting
  • Research, install, troubleshoot JIRA plug-ins
  • Troubleshooting and fixing errors common to JIRA Applications and Application servers
  • Atlassian Plugin Development using Java
  • Perform a variety of JIRA related administrative support requests for internal development team
  • Actively develop and improve JIRA skill set by keeping aware of JIRA industry trends, tools and techniques
  • Perform high-level/critical validation and exploratory test coverage using different testing techniques on assigned projects
  • Perform testing, issue reporting, research, analysis, confirmation and support resolution on all JIRA related projects, version updates and add-ons
  • Maintain a strong knowledge of the project design and scheduling changes to support QA test effectiveness, focus and reporting
  • Drive collaborating work across disciplines within the internal/external development team to help advance the value, effectiveness and efficiency of JIRA as a development tool

Minimum Requirements:

  • Excellent understanding of JIRA workflows, permission schemes, notification schemes, screens schemes, etc.
  • Experience creating and managing security schemes, custom fields and configurations
  • Experience installing, managing and administering Jira add-ons, plugins, and extensions
  • Experience with administering JIRA/Confluence projects
  • Experience in providing User Management and support for 500+ users, manage system access across groups to ensure compliance, and maintain best practices
  • Experience with JIRA Language Query (JQL) and scripting.
  • Experience with databases and Java, Javascript, Scriptrunner, SQL
  • Experience with creating custom, advanced BI filters and dashboards using the data points within JIRA default, JIRA add-ons (Easy BI, nFeed, etc.) and external programs to different stakeholders
  • Experience with setting up Confluence environment as a wiki site and ability to integrate with JIRA projects through API
  • Experience with integrating Atlassian tools with non-Atlassian applications using REST API's etc.
  • Experience maintaining customizations across versions of JIRA/Confluence
  • Experience creating and maintaining detailed technical and user-facing documentation
  • Experience in creating and maintain technical and user facing documentation
  • Experience creating custom modules for JIRA/Confluence
  • Experience in a customer facing role
  • Excellent oral and written communication skills
  • Excellent critical analysis and problem solving skills
  • Excellent communication, organizational, time management, and interpersonal skills
  • Experience with current generation PlayStation platforms and peripherals
  • Experience in quality assurance/control testing
  • Minimum of 2 years hands-on experience working with JIRA as an Administrator
  • Passion for video games

Preferred Requirements:

  • Experience in writing Atlassian plugins using Java
  • Experience porting other ticketing system's existing databases into JIRA
  • Experience collaborating with multi-discipline software develop teams to gather requirements to develop custom database tools that integrate within the organization
  • Experience authoring wiki content for technical and non-technical audience
  • Experience in software development, preferably in the video game industry
  • Understanding of continuous integration and version control systems

Sony Computer Entertainment America LLC (SCEA) is responsible for keeping PlayStation® growing and thriving in the United States, Canada and Latin America. Based in Foster City, California, SCEA serves as headquarters for all North American operations and is a wholly owned subsidiary of Sony Corporation of America Inc.

It is SCEA's policy to provide equal employment opportunity for all applicants and employees. SCEA does not unlawfully discriminate on the basis of race, color, religion, gender, gender identity, marital status, age, disability, veteran status, sexual orientation, national origin, or any other category protected by applicable federal and state law.  SCEA also makes reasonable accommodations for disabled applicants and employees.

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