Live Ops Producer - Neon Koi

LiveOps Producer - Helsinki / Berlin

We are Neon Koi. We are a PlayStation Studio. Our mission is to make mobile action games with epic stories that foster lasting connections with players around the world. Our aim is to amass a stellar portfolio over the next decade by focusing on building highly collaborative, experienced and empowered teams in Helsinki & Berlin.

We offer you the chance to join a rapidly growing international team of passionate and talented game makers, just like yourself. As a young company, you, as an early employee, will have a genuine opportunity to contribute significantly to the culture and operations.
 
Neon Koi is formerly known as Savage Game Studios.

Why do our people love it here? 

Our team can be summed up as being hungry, humble, and people-smart. We genuinely love what we do and aim high. To succeed as a diverse international team spread across two locations (Helsinki & Berlin), effective collaboration and communication are key. While we are all talented individuals, the sweetest achievement is succeeding together as a team.

Fair Play -  To us, fairness stands for treating people justly, and not letting your personal feelings bias your decisions about them. We strive to preserve a culture, which doesn’t have glass ceilings or hidden decision-making processes. A transparent culture where teams can thrive and get rewarded for the work they put in and the results they achieve.

When people don’t play by the rules, we act swiftly. At the same time, we reward individuals and teams who embrace our values.

Powerful Together - We believe that excellence is reached by effective team collaboration and ongoing, open feedback.

We are constantly curious to learn from each other. Understanding and hearing each others’ perspectives enables us to make the best decisions. We get inspired by each other to strive for higher standards and ultimately become a better version of ourselves.

You can rely on each other when facing difficult challenges. We encourage everyone to speak up, ask for help and bring up hard conversations. Most importantly, we put a lot of effort into hiring the right people who enjoy spending time with each other.

Players First - We work for the players. Understanding them at deeper levels than just demographics is crucial for our success.

We’re player informed. Ultimately we, and not our players, are responsible for making the right decisions for our games. We realize that what players want and what they need may often differ.

We’re committed to creating a diverse team. If you feel that you might be interested in the role, even if you don’t hit 100% of the criteria, please don’t let that put you off. Get in touch with us. We believe in passion and potential. 

The Role 

We are seeking a talented and experienced LiveOps Producer to join our in-house Production Team. In this pivotal role, you will drive the continuous improvement and growth of our live games. You will oversee the day-to-day operations of our live gaming services, ensuring our players enjoy a seamless and engaging experience. Collaborating with cross-functional teams, maintaining the game’s vision and quality standards in all releases delivered to the community.

This role can be based in either Berlin or Helsinki.

Responsibilities 

• Execute the live strategy, including go-to-market plans for new features, events, and content releases, ensuring alignment with overall business goals and team objectives.
• Work closely with product management, design, engineering, creative services, and marketing teams to coordinate and execute releases.
• Collaborate with teams on planning, scheduling, and coordinating game releases. Support all services with corresponding plans and required information, such as patch notes, known issues, and support FAQs.
• Ensure deliveries and execute action points based on reports related to game metrics, user feedback, and market trends to optimize game content and player experience.
• Liaise with the community management and support teams to understand player needs and preferences, enhancing player satisfaction and loyalty.
• Risk Management: Identify and mitigate risks associated with live operations, ensuring the stability and reliability of the game.
• Collaborate closely with the product team to plan and strategize content development, ensuring it meets player expectations and game objectives. Schedule agreed events via backend tools and drive them through pipelines (QA, marketing, etc.).
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Requirements 

• 5+ years of experience within production, preferably with live ops focus
• Strong understanding of live operations and game development processes
• Great problem-solving abilities, with a keen attention to detail and a proactive approach to addressing challenges.
• Excellent communication skills in English
• Proficiency in project management tools and software, like Jira, Confluence, Flow by Autodesk, etc.

The ideal candidate will also have 

• Strong understanding of live game KPIs
• Experienced at collaborating with product managers in refining mobile game experiences
• Ability to travel between studios once a quarter

Why join us? 

Although we’re a new company, we’re committed to making this a great place to work, so this is only the beginning of our benefits: 

• Annual bonus 
• Lunch benefits
• Budget towards commuting costs 
• Fitness benefits
• Home internet / mobile phone plan
• Educational budget: for language learning, self-training, attending conferences, buying games and books etc 
• Financial and practical assistance with relocation through our relocation partner and a relocation budget 
• Twice yearly off-sites
• PBG - Pizza, beer and games on the last Friday of every month 
• 30 days holiday plus additional days for Wellness and between Christmas and New Year
• Access to PlayStation products and games 

We're an equal-opportunity employer. All applicants will be considered for employment without attention to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.