Why PlayStation?

PlayStation isn’t just the Best Place to Play — it’s also the Best Place to Work. Today, we’re recognized as a global leader in entertainment producing The PlayStation family of products and services including PlayStation®5, PlayStation®4, PlayStation®VR, PlayStation®Plus, acclaimed PlayStation software titles from PlayStation Studios, and more.

PlayStation also strives to create an inclusive environment that empowers employees and embraces diversity. We welcome and encourage everyone who has a passion and curiosity for innovation, technology, and play to explore our open positions and join our growing global team.

The PlayStation brand falls under Sony Interactive Entertainment, a wholly-owned subsidiary of Sony Corporation.

Role overview:

As the Import / Export & Customs Compliance Manager (EMEA), you will be joining PlayStation's Global Supply Chain Organisation. In this role, you will have the opportunity to build a comprehensive understanding of our Global Logistics & Supply Chain operations and be a part of defining and improving the Compliance activities that are fundamental to good operating practices.

This role will be the centralised point of contact providing expert knowledge, technical guidance and process support on all matters relating to ensuring ongoing regulatory compliance, with a focus on customs and trade compliance, including identification and mitigation of new or emerging compliance risk areas within the EMEA. The role requires the ability to help create, then further develop a centralised compliance framework, which will deliver solutions that improve the transport and fulfilment capabilities of the supply chain.

What you’ll be doing:

  • Support EMEA (Europe, Middle East & Africa) import/export regulations including the movement of Dual Use and controlled goods, with a primary focus on Europe and the UK.
  • Support and audit our partners in the maintaining and organising of import/export documentation, including customs declarations, invoices, bills of lading, and certificates of origin, in conjunction with our GTC partners
  • Own the process for, and generation of the correct HTS Commodity Code & Classifications.
  • Proactively identify business risk associated with movement of goods and work cross functionally to implement solutions where needed. Maintain a risk and action register flagging all risks to the business & ensure CI’s are automated and correct to the regional customs requirements
  • Monitor declarations and payments to Customs (or via service providers to Customs) and ensure these are correct, duties and taxes are paid in full, on time and correctly
  • Act as SME regarding Customs & Excise supporting other areas of the business to work efficiently and compliantly.
  • Document, and keep up to date all Trade and Customs procedures – ensure proactive tracking is in place.
  • Support in the processing of Freight Payments, whilst developing a framework for Freight Payment checks and balances, through a standardised audit process to ensure ongoing compliance
  • Ownership of the EMEA Claims process for SIE Operations – Including, but not limited to, the input of claims into a centralised system, and acting as a central touchpoint for the management of the claims
  • Collaborate with customs brokers, government agencies, and other partners to ensure smooth customs processes and timely clearance of goods, where applicable. Including, but not limited to, UK HMRC, NL Douane/Belastingdienst, 3PL’s and Transport Providers, Warehousing Operations and any number of GTCC partners.
  • Collaborate with other Logistics team members on transit time assumptions, building in customs activity needs. Identify weekly/daily priority of factory shipments/containers, vendor inbound components, and interplants to Logistic lead(s).
  • Support the transfer of finished goods and supporting components across Sony warehouses

What we’re looking for:

  • 5+ years of experience in any of the areas of Import and Export Operations, Customs Compliance, Trade Compliance, and International Logistics & Transportation
  • Technical understanding of import/export control procedures (particularly European & UK regulations), including the use and applications of incoterms, international payment practices, shipping line, airline and port ways of working, customs including FTAs/EPAs, customs related documentation, insurance (Marine, Cargo, and liability), export controls and sanctions procedures.
  • Broad knowledge of Logistics & Transportation services, Operations, Analytics, and cross functional supply chain interactions, Logistics Solutions Providers and relationships, and global fulfilment operations.
  • Strong experience of influencing teams in developing and deploying cross functional improvement projects, focusing on customs compliance activities deployed in line with well-developed strategic and tactical roadmaps.

Desirable:

  • Level 4+ Certificate in Customs Compliance, or other applicable customs and trade certifications and diplomas
  • Knowledge and Experience of TAPA TSR1 Security Standards
  • Basic Understanding, or any experience of, Dangerous Goods shipping regulations
  • Working experience of ERP systems (SAP GUI, SAP Fiori, SAP Business Objects, SAP IBP)
  • Lean Six Sigma, or Lean Practitioner experience

Benefits:

  • Discretionary bonus opportunity
  • Hybrid Working (within Flexmodes)
  • Private Medical Insurance
  • Dental Scheme
  • 25 days holiday per year
  • On Site Gym
  • Subsidised Café
  • Free soft drinks
  • On site bar
  • Access to cycle garage and showers

Please refer to our Candidate Privacy Notice for more information about how we process your personal information, and your data protection rights

Equal Opportunity Statement:

Sony is an Equal Opportunity Employer. All persons will receive consideration for employment without regard to gender (including gender identity, gender expression and gender reassignment), race (including colour, nationality, ethnic or national origin), religion or belief, marital or civil partnership status, disability, age, sexual orientation, pregnancy or maternity, trade union membership or membership in any other legally protected category.

We strive to create an inclusive environment, empower employees and embrace diversity. We encourage everyone to respond.

PlayStation is a Fair Chance employer and qualified applicants with arrest and conviction records will be considered for employment.

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