Solsten is ushering in a new era of experience management by enabling personalization optimized for human potential and health. We enable global leaders and companies of all sizes across the gaming and healthcare industries to create and manage personalized experiences while obtaining a deeper level of audience understanding than ever before through our psychologically-based AI.

Solsten is the empathy engine of digital experiences. We provide our clients with the right insights and tools which empower them  - for the first time in the digital age - to truly resonate with their customers and end-users. Our user experience team is at the heart of turning the platform that empowers this next generation of digital resonance into a memorable and delightful experience for our customers and users. As a senior UX designer of this team, you will work with a world-class team of designers, researchers, product managers, engineers as well as data scientists to build the Solsten’s platform and products. As a senior UX designer, you will drive the UX efforts within your team and across Solsten, set the bar for excellence, and push UX boundaries while creating stunning experiences our customers will simply love to interact with every single day.

If you want to join a purpose-driven company, thrive on solving challenging problems, are intellectually curious and constantly want to learn as well as grow, enjoy high-performance environments, are highly productive compared to your peers and a true team player, then read on and apply - we’re looking for people like you.

RESPONSIBILITIES

  • Deeply understand the business and users’ motivations and needs in collaboration with product management, user research, and all relevant stakeholders to clearly define and align the project objectives before designing.
  • Define problems and opportunities by combining an analysis of users with business needs to form stories and user-centered design solutions, proposing strategic design objectives for larger features.
  • Conceptualize solutions with sketches, mind-maps, information architectures, flow diagrams, wireframes, and prototypes. Know what UX methods are appropriate given scope, utilizing design heuristics and human factors to ensure a foundational human-centered experience.
  • Validate hypotheses in collaboration with user research and all other relevant stakeholders to validate assumptions throughout the design and development process, with consideration of the project constraints and resources available. Iterate on designs based on validated learnings.
  • Prepare and present appropriate UX assets (architecture, flows, etc.) in collaboration with UI design, where specifications are effectively communicated and understood by internal stakeholders (data scientists, engineers, product managers, QA, sales) through presentation and storytelling.
  • Collaborate with teammates to scope and deploy new features, tune existing features, and ensure the quality of the end-to-end user experience. Facilitate workshops and discussions with teammates to align on requirements, generate ideas, and evaluate our existing experience.
  • Maintain a consistent and cohesive user experience in collaboration with the Solsten design team through maintained design systems, organized design reviews with key stakeholders, user research, experience mapping, and data-driven decisions for your team across the end-to-end user experience.
  • Proactively informed of emerging and best-in-class user experience and customer-market trends (SaaS experiences, video games, competitors) as well as a deep understanding of the capabilities of the Solsten platform.
  • Mentor and coach junior designers, ensuring the awareness and understanding of user needs and intended outcomes for each project.

KNOWLEDGE, SKILLS, AND ABILITIES

  • Passion for understanding the human experience and creating unmatched user-centered experiences
  • A fierce advocate for the customer, but knows when to compromise to keep moving
  • Curiosity for ways to utilize machine learning to automate deep human understand for dynamic and adaptive experiences that meet an individual's unique needs
  • Ability to think critically and adjust UX methods or design solutions with ease, while maintaining the business mission and user goals at the heart of the solution
  • Able to build consensus and balance different priorities while dealing with ambiguity.
  • Ability to translate business and user requirements as well as goals into the design; designing for the optimal (future) solution and pairing down to fit within scope
  • Experience and examples of creating digital products, SaaS experiences, or websites
  • Examples of prototypes, wireframe production, process flows, journey mapping, personas, and information architecture
  • Able to demonstrate qualitative and quantitative-based decision making
  • Able to demonstrate an excellent understanding of design best practices as they relate to engagement, retention, and monetization in the SaaS product space
  • Demonstrated history of acquiring user data (e.g., conducting usability studies, performing user research) and creating personas and journey maps.
  • A team player: dedicated to the growth and success of the team, open to critique from all disciplines, and not afraid to share ideas. Can communicate well across disciplines and within a multi-cultural team.
  • Continuous learning, constantly seeking opportunities to experiment, fail fast, optimize workflows, and foster open communication

EXPERIENCE

  • Bachelor’s degree (master’s degree preferred) in design, human-computer interaction (HCI), psychology, or equivalent professional experience
  • An online portfolio or samples of work demonstrating experience creating great user-centered design solutions
  • 4+ years of experience as a user experience designer
  • Has worked in the video games industry on game service providers or on a game team.
  • Bonus: Experience in data analytics or data visualization.

HOW YOU STAND OUT

  • You have worked for game service providers, with psychometrics, or other experience management platforms and service providers.
  • Demonstrated experience in and deep understanding of B2B, AI, and SaaS product best design practices.
  • Relentless desire for innovation, balanced with business needs, and customer expectations.

WHAT WE OFFER

You will join an international and dedicated team in a growing company, with plenty of opportunities for impact and personal growth. We are working from Berlin in Germany, Los Angeles and Minneapolis in the US, and even Taipei in Taiwan! We enjoy working together and value respect, honesty, and openness. Some of the immediate benefits of working at Solsten are:

  • Top of market compensation
  • Flexible work-schedule
  • State of the art equipment and work station
  • Learning budget & access to curated means of personal development
  • Support with relocation & visa application
  • Flexible work-from-home policy

HIRING PROCESS

We are actively hiring despite the pandemic, and we have adapted our processes accordingly. Our team is working in a remote-first fashion, and all interviews will be conducted remotely by default.

Solsten is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national or ethnic origin, genetics, disability nor age.

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