Are you ready to be part of a growing, value centric healthcare organization? At Sol Mental Health, we are on a mission to help individuals find healing and balance. Our goal is to increase access to mental healthcare in a safe, inclusive, and non-judgmental environment where our patients and team members feel supported. Be part of a special team of clinicians and support experts in Colorado, Maryland, New York, and Texas!
At Sol Mental Health, you will play a key role in supporting all office operations. Under the direction of the Office Manager, you will assist patients, clinicians, and non-clinical staff to positively impact the client experience, patient care, and clinician satisfaction. You will ensure the seamless operation of the clinic, promote a positive client experience and clinician satisfaction, and be generally involved in all day-to-day aspects of the clinic.
Responsibilities
- Support general day-to-day practice operations from the front desk to ensure smooth daily operations.
- Work extensively within the Company’s electronic health record (EHR) to manage client and clinician workflow, scheduling activities, billing initiatives, and other practice management functions.
- Manage all client scheduling activities such as phone services, email inquiries, general logistics, etc.
- Maintain accurate schedules and notes in our electronic health record (EHR).
- Provide timely and direct communication with clients regarding any services required.
- Provide outstanding customer service to clients, customers, and referral sources.
- Along with the Office Manager, manage and support client journey and client engagement.
- Ensure compliance with all policies and procedures in accordance with State and Federal Regulations for client care and services (HIPAA, CMS, OSHA, or other governing agencies).
Qualifications
- Experience working within a healthcare service setting (preferred).
- Experience with front-desk service activities such as greeting clients, scheduling appointments, answering phones, operating within the practice management system to include patient registration tasks, insurance verification, collection and posting of time-of-service collection of copay and deductible amounts, as well as check-in/check-out processes.
- Solid working knowledge of insurance plans; group health, HMO, PPO, etc.
- Professional and exceptional written and verbal communication skills.
- Ability to interact and work professionally and effectively with a diverse population.
- Highly organized and able to juggle many tasks at once.
- Demonstrate positive team interactions and promotion of Company culture with other Clinical Team Members.
- Strong work ethic, passionate and enthusiastic personality with a high degree of integrity, humility, and a positive attitude.
Sol Mental Health offers competitive pay, professional development, a collaborative culture, and a benefits program including PTO, Medical Insurance, Dental Insurance, Vision Insurance, Life Insurance, Disability Insurance, Voluntary Insurance, and 401(k) plan.
Compensation: $22- 29 per hour
