Solaris is a tech company with a full German banking license. Our Banking-as-a-Service platform enables businesses to offer their own financial products. With our straightforward APIs, our partners can access and integrate a wide range of solutions such as digital banking, payments, cards, identification and lending services. As a market leader we are driven by bringing transformational change to the financial services industry.
We love what we do and we love our team. We are 700+ people from over 70 nationalities - a unique blend of techies, fintech enthusiasts, bankers and entrepreneurs from various industries. Our routines are built around genuinely valuing and exchanging different perspectives as well as actively sharing knowledge as we drive our business as a team. We believe and invest in personal growth.
Your role:
- Managing contracts with providers of 3rd party recovery services.
- Participating in the Business Impact Analysis and risk management exercises for both existing and new services.
- Responsible for ensuring maximum system availability and quick and accurate remediation of issues within the application portfolio while continually looking for optimal ways of moving forward.
- Manages planning and delivery of problem fixes, configuration changes, standard change requests, access and asset MGMT and software/hardware upgrades for the overall application portfolio ensuring that overall
quality of information flowing through the change process adheres to all applicable standards. - Raises and tracks problems, issues and conflicts, removes barriers, resolves issues involving senior management and escalates to appropriate level where required.
- Governs the adherence to Privacy and Information Security policies and control standards for AML and Fraud productions systems (Privileged Access Management, Technical Security Standards, and Security Patching).
- Managing all IT contracts and vendor relationships to ensure excellence of delivery is achieved value for money.
- Ensuring regular service reviews take place, reporting and MI is in place and escalations are dealt with in a timely and appropriate manner.
- Own the IT service catalogue ensuring that all services are represented, that customers can easily identify what services are available and how to request them.
- Reviewing, updating and managing service levels to support the programme in its business outcomes Qualifications for IT service manager.
- Able to assess, understand and define how IT services and products contribute to the operation of the business (in business terms).
- Must possess excellent communication skills and be able to work with varied staff members and personalities.
- Proactive, assertive, self-motivated, organized, and detail-oriented.
- Creative and objective disposition with strong problem solving skills.
- Ability to handle high pressure situations and prioritize multiple projects.
- Ability to express oneself efficiently and effectively in both written and verbal communication.
What you should bring along:
- Minimum of 3 years of experience in IT service management or a related field
- Strong understanding of IT procurement processes, licensing agreements, and vendor management principles.
- Proficiency in using IT asset management tools and software, such as ServiceNow, BMC Remedy, or similar platforms.
- Excellent analytical skills with the ability to interpret data, identify trends, and make informed recommendations.
- Exceptional organizational skills and attention to detail, with the ability to manage multiple tasks and priorities simultaneously.
- Excellent communication and interpersonal skills, with the ability to collaborate effectively with colleagues at all levels of the organization
- ITIL certification
Soft skills:
- Understands agile workflows and lean principles
- Proactive peer and helps the growth of their team
- Curious, constant learner and shares learnings with others
- Communicates well in written and verbal English.
Benefits
- Group Medical Coverage
- Personal Accidental policy
- Flexible Work hours
- Hybrid Work Model
- Ideal Absence Management Policy
While job ads usually paint an ideal picture of a candidate, studies show that most applicants meet an average of 60% of the criteria. Unfortunately, many promising candidates tend to apply only if they meet all the criteria. So if you think you have what it takes, but don't necessarily meet every single item in the job description, please contact us anyway. We'd love to talk with you and find out if you might be a good fit for us.
At Solaris, we are committed to nurturing an inclusive environment, where all Solarians feel valued, respected and supported. We are dedicated to building a diverse workforce that reflects the diversity of our communities. We are committed to equal employment opportunity regardless of color, ethnicity, religion, sex, origin, disability, marital status, citizenship, or gender identity. We are proud to be an equal opportunity workplace. If you have a disability or special need that requires accommodation, please let us know.
Information on data processing:
DE: https://www.solarisgroup.com/gdpr_notice_de
EN: https://www.solarisgroup.com/gdpr_notice_en
To all recruitment agencies: Solaris does not accept unsolicited agency resumes. Please do not forward resumes to our jobs alias, Solaris employees or any other venture in our ecosystem. Solaris is not responsible for any fees related to unsolicited resumes.
