Solaris is a tech company with a full German banking license. Our Banking-as-a-Service platform enables businesses to offer their own financial products. With our straightforward APIs, our partners can access and integrate a wide range of solutions such as digital banking, payments, cards, identification and lending services. As a market leader we are driven by bringing transformational change to the financial services industry.

We love what we do and we love our team. We are 700+ people from over 70 nationalities - a unique blend of techies, fintech enthusiasts, bankers and entrepreneurs from various industries. Our routines are built around genuinely valuing and exchanging different perspectives as well as actively sharing knowledge as we drive our business as a team. We believe and invest in personal growth.

 

About your future Team

Transaction Banking Operations is the pulsating heart inside Solaris. We own a handful of tasks, being responsible for both internal and external business operations requests. We work closely with Tech, Product and Compliance teams as well as third-party providers. Our main goal is to ensure the daily business operations are running smoothly. Your main contribution would be to support us in daily reconciliation procedures as well as getting involved in improvement and automation initiatives.

Your role

  • Leading the Card Operations team whose daily tasks include providing 2nd level support for all card related enquiries, processing Chargebacks and Fraud Management 
  • Build, manage, and scale our Card processes 
  • Support the definition of quarterly targets (OKRs) and develop & maintain KPIs that reflect the status of our processes, ensuring they are met
  • Improve our Card processes, maximize performance, fix root cause issues, and build scalable solutions 
  • Ensure quality assessment of the team’s performance; guiding and developing them to ensure continual improvement 
  • Timely incident management with involvement of relevant stakeholders 
  • Main point of contact for card topics for internal and external audits 

 

We'd love to see

Depending on your level of experience, your responsibilities and scope of role will range. We don’t care much about fancy titles, but rather about real personal and professional development, as laid out in our learning framework. Let’s figure together out how you can contribute to our team.

  • Experience building and managing operational teams 
  • Minimum 4 years work experience in a bank or financial institution, preferably with strong knowledge of Cards and Schemes rules, PSD2 Regulations and PCI-DSS  
  • Strong knowledge of Chargeback process, Card Schemes and correspondent banking
  • Strong analytical skills and Microsoft Excel/Google Sheets Skills required. SQL knowledge is a plus
  • Professional working proficiency in English
  • Ability to collaborate with both technical and business staff 

 

Benefits 

  • We have a "remote-friendly" working arrangement
  • Home office budget
  • Health and development budget
  • Transparent framework to support your career goals
  • Competitive salary

While job ads usually paint an ideal picture of a candidate, studies show that most applicants meet an average of 60% of the criteria. Unfortunately, many promising candidates tend to apply only if they meet all the criteria. So if you think you have what it takes, but don't necessarily meet every single item in the job description, please contact us anyway. We'd love to talk with you and find out if you might be a good fit for us.

At Solaris, we are committed to nurturing an inclusive environment, where all Solarians feel valued, respected and supported. We are dedicated to building a diverse workforce that reflects the diversity of our communities. We are committed to equal employment opportunity regardless of color, ethnicity, religion, sex, origin, disability, marital status, citizenship, or gender identity. We are proud to be an equal opportunity workplace. If you have a disability or special need that requires accommodation, please let us know.Information on data processing:


DE: https://www.solarisgroup.com/gdpr_notice_de
EN: https://www.solarisgroup.com/gdpr_notice_en

To all recruitment agencies: Solaris does not accept unsolicited agency resumes. Please do not forward resumes to our jobs alias, Solaris employees or any other venture in our ecosystem. Solaris is not responsible for any fees related to unsolicited resumes.

 

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