Solarisbank is a tech company with a full German banking license. Our Banking-as-a-Service platform enables businesses to offer their own financial products. With our straightforward APIs, our partners can access and integrate a wide range of solutions such as digital banking, payments, cards, identification and lending services. As a market leader we are driven by bringing transformational change to the financial services industry.

We love what we do and we love our team. We are 400+ people from over 60 nationalities - a unique blend of techies, fintech enthusiasts, bankers and entrepreneurs from various industries. Our routines are built around genuinely valuing and exchanging different perspectives as well as actively sharing knowledge as we drive our business as a team. We believe and invest in personal growth. Our publicly shared learning framework lays out your career opportunities. In addition, we offer a range of benefits to support your curiosity, health and well-being. 


Your tasks:
- Receive and manage complaints from customers and regulatory authorities, with a strong focus on securities related complaints
- Conduct root-cause analysis to identify operational improvement potentials and gaps in service offerings, in strong alignment with our Legal & Compliance department
- Maintain an up-to-date complaints report in accordance with MiFID II requirements
- Drive and track improvement measures, to improve the customer experience with Solarisbank and its cooperation partners
- Communicate and respond to regulatory authorities to establish a solid relationship   
- Establish KPIs and conduct frequent reports on complaints for senior management and other stakeholders
- University's degree (diploma, master or equivalent) in a relevant field of studies
- +5 years of working experience in complaints management of a financial institution, preferably in a German-speaking market
- Expertise in, securities trading, including relevant regulatory requirements (MiFID II, WpHG, MaComp) 
- Fluid in German and English is a must
-  Completed bank apprenticeship or comparable qualification with professional Complaints-handling experience is a strong plus
​- Leadership experience is a plus

At Solarisbank, we are committed to nurturing an inclusive environment, where all Solarians feel valued, respected and supported. We are dedicated to building a diverse workforce that reflects the diversity of our communities. We are committed to equal employment opportunity regardless of color, ethnicity, religion, sex, origin, disability, marital status, citizenship, or gender identity. We are proud to be an equal opportunity workplace.

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To all recruitment agencies: Solarisbank does not accept unsolicited agency resumes. Please do not forward resumes to our jobs alias, Solarisbank’ employees or any other venture in our ecosystem. Solarisbank is not responsible for any fees related to unsolicited resumes.

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