(English Version Below)
 
Die solarisBank AG ist die weltweit erste digitale Banking Plattform für Finance Pioniere. Mit schneller und moderner Technologie ermöglicht unsere Plattform jedem, der selbst Finance Innovation schaffen möchte, einfach und schnell auf die benötigten Banking-Komponenten zuzugreifen. Wir sind ein Tech-Unternehmen mit Banklizenz. Unser internationales Team besteht bereits aus über 290 Mitarbeitern und verbindet digitalen Fokus, Tech-Expertise und Banking-Erfahrung. Ganz gleich ob Full Stack Developer, Banker oder Astronaut: Wenn Du bereit bist, Banking zu verändern, dann suchen wir genau Dich.
 
Das Customer Support Team der solarisBank kümmert sich, gemeinsam mit den Kundenbetreuungsteams unserer Partner, um die Erfüllung von Service-Anfragen der Endkunden. Die solarisBank bildet in der Regel den 2nd Level Support, während unsere Partner an der direkten Schnittstelle zum Endkunden agieren. Dabei legen wir Wert auf eine enge und partnerschaftliche Zusammenarbeit mit der Kundenbetreuern unserer Partner, um eine effiziente und kundenorientierte Bearbeitung der Anfragen sicherzustellen.
 
Aufgaben
  • Annahme und Bearbeitung von Kundenanfragen hauptsächlich per E-Mail, ggf. Telefon (keine Outbound Sales)
  • Direkter Ansprechpartner für die Kundenbetreuungsteams unserer Partner
  • Entwicklung eines klaren Verständnisses über die Produkte der solarisBank sowie die Geschäftsmodelle und Prozesse unserer Partner
  • Durchführung von Trainings für interne Stakeholder und die Kundenbetreuungsteams unserer Partner
  • Enge Zusammenarbeit und Training mit internen Stakeholdern (Operations, Compliance, Partner Management, Partner Onboarding usw.)
  • Teilnahme an Team-Meetings und Team-Retros
  • Unterstützung bei teaminternen Projekten und Optimierungsmaßnahmen
 
Qualifikationen
  • Bachelor-Abschluss, vorzugsweise in Wirtschaftswissenschaften oder gleichwertig oder abgeschlossene Ausbildung zur Bankkauffrau/-mann
  • Mind. 2 Jahre Erfahrung in einem Finanzdienstleistungsinstitut, vorzugsweise in einer Position mit Kundenkontakt
  • Hohe Kunden- und Serviceorientierung
  • Flexible, belastbare Persönlichkeit
  • Deutsch fließend in Wort und Schrift, Englischkenntnisse sind von großem Vorteil
  • Erfahrungen mit Jira / Confluence / MS Office sind von Vorteil
  • Ausgeprägte Problemlösungsfähigkeiten, selbstständige Arbeitsweise 
 

Was bieten wir?

  • Eigenverantwortliche und abwechslungsreiche Arbeit
  • Direkte Zusammenarbeit mit den Entscheidungsträgern und Mitgestaltung der Zukunft der solarisBank, einem der aktuell attraktivsten Fintechs der Branche
  • Eine ausgezeichnete Arbeitskultur mit flachen Hierarchien in einem internationalen, hochmotivierten Team
 
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solarisBank is the world’s first banking platform enabling businesses to create custom solutions for their financial needs. The core of the company is a fast and modern technology which makes our banking services quick to setup and simple to build. With a full EU banking license, we combine agile engineering with the regulatory expertise of a fully licensed bank. 
 
By combining digital focus, tech expertise, and banking experience we enable our partners to offer various digital financial services to their end-consumer. Our Banking Platform is built in a modular way allowing partners to easily integrate through APIs and access a range of solutions, including BKYC, Digital Banking, Cards, Payments, and Lending. We also partner with trusted third parties to offer additional services e.g. FX, KYC.
 
solarisBank was founded in March 2016 in Berlin receiving full EU Banking License within 9 months of operating. We are now active in 7+ EU countries via passporting of the banking license and reaching over 2 million end-customers via 50+ partners.  Following two successful funding rounds, solarisBank received approx. 95m EUR of funding from strategic investors such as Arvato, BBVA, Lakestar, Visa, SBI Group, ABN AMRO and FinLeap.
 
As a Partner Care Representative within the Customer Support team, you’ll work together with a group of people that believe our partners and their customers are our top priority. We work closely together with the customer support teams of our partners to ensure seamless problem resolutions, timely communications, and the best in class partner portal that can be worked up. You’ve also got an inside chance to be on the ground floor as we develop a top-notch customer support team, contributing your particular skill set to make our experience the best in the industry.
 
Tasks
  • Acceptance, response and resolution of customer enquiries primarily via e-mail and telephone (no outbound sales)
  • Act as a point of contact for the customer support teams of our partners to ensure transparency and efficient processes
  • Demonstrate a clear understanding of partners’ product and processes
  • Provide training to internal stakeholders and the customer support teams of our partners
  • Close collaboration with internal stakeholders (Operations, Compliance, Partner Management, Partner Onboarding etc.)
  • Participation in unit reviews and team retros
  • Participation and active contribution to team internal projects and optimization measures
 
Qualifications 
  • Bachelor’s degree, preferably in economics or equivalent
  • 2+ years of prior experience in customer support with direct customer contact, preferably in Banking/FinTech or in a Professional Services environment
  • You have a high customer and service orientation
  • You have a flexible, resilient personality
  • You are fluent in English, fluent in German is a strong plus
  • Experience with Jira / Confluence / Outlook is a plus
  • Strong problem solving skills, motivated self-starter, self-learner, proactive and partner focused
 
What We Offer
  • We are a tech company with a banking license and we change banking forever. We combine the best from the digital world with our unique tech-enabled platform banking approach.
  • Take a deep breath – and get ready to grow at the speed of light: We're a young company and you can shape our destiny from day one.
  • You’ll join a team of experts from tech, entrepreneurship and banking. It's an exclusive combination you'll find in few places other than solarisBank.
  • We're growing rapidly – and you will grow with us. We have a true hands-on mentality which creates lots of opportunities for individual growth.
 
At solarisBank, we are committed to nurture an inclusive environment, where all solarians feel valued, respected and supported. We are dedicated to build a diverse workforce that reflects the diversity of our communicates. We are committed to equal employment opportunity regardless of color, race, religion, sex, origin, disability, marital status, citizenship, or gender identity. We are proud to be an equal opportunity workplace and an affirmative action employer.
 
Information on data processing:
DE: https://www.solarisbank.com/gdpr_notice_de
 
EN: https://www.solarisbank.com/gdpr_notice_en

 

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