Sokal is a full service advertising agency located in Raleigh, North Carolina. We offer high performance traditional and digital advertising to clients across the country, backed by exceptional customer service.

We are hiring for an IT Support Specialist to support our staff’s IT infrastructure, and field questions relating to our hardware and applications. Your role would be supporting our staff only, and you should view them as your clients! You will be our in-house technician.

You should have a customer-service focused mentality. We expect you to be trustworthy, responsive, polite, and experienced with the components of our infrastructure. 


Requirements:

  • You should have excellent understanding of staging and maintaining hardware provided to staff - our standard issue hardware is Apple laptops and desktops

  • G Suite used for Email and productivity apps

  • MS Office available to staff for desktop applications as well

  • Chromecast & Chromeboxes used in digital signage around the office

  • Synology NAS devices for working files used by our creative teams

 

Responsibility & Duties:

  • Provide excellent support and customer service to our staff

  • Maintain inventory of hardware issued to staff

  • Stage, configure, and setup hardware & services for new hires

  • Disable accounts & clean hardware for staff that leave the company

  • Assist in any system migrations/IT initiatives

  • Interface with outside vendors of IT-related services as necessary

 

What We Offer:

  • 15 days of PTO
  • 9 Paid Holidays
  • 1 day off for your birthday
  • 401k plan
  • Community Work Environment
  • 35-hour workweek (9am – 5pm each day with 1-hour lunch)
  • Free snacks and drinks
  • Great Health Insurance plan - Dental / Vision/ Life Insurance / Accident Insurance
  • And other perks along the way!

 

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