Position summary:

As an Ad Operations Coordinator at Sojern, you will play a critical role in managing and optimizing ad campaigns to ensure they meet client objectives and deliver exceptional results. You will collaborate closely with Customer Support Managers, Analysts, and other internal teams to handle the execution, troubleshooting, and continuous improvement of campaigns throughout their lifecycle.

Your primary responsibilities will include coordinating the launch and optimization of campaigns, resolving any technical issues, and leveraging your analytical skills to monitor campaign performance. You will investigate data-driven problems, providing insights and recommendations that help improve campaign results. Additionally, you will contribute to client reporting and support ad hoc projects aimed at driving client success.

This role offers an opportunity to gain hands-on experience in digital marketing and ad operations, with the chance to take on increasing responsibilities as you advance within the company.

What you will do:

  • Ensure campaigns are successfully launched and optimized, troubleshooting any technical issues that may arise.
  • Collaborate directly with Customer Support Managers and Analysts on daily workload needs, client reporting, and ad hoc projects.
  • Investigate and resolve data-driven issues, applying analytical skills to improve campaign performance.
  • Take on increasing responsibilities, such as overseeing campaign reporting, optimizations, and contributing to ad hoc projects.
  • Demonstrate a strong interest in digital marketing, data analysis, and ongoing learning to advance within the company.

What you bring to the table:

  • Strong understanding of campaign operations, with the ability to contribute to the successful execution of tasks under guidance.
  • Proactive in identifying areas for improvement and assisting the team in enhancing processes, while maintaining clear communication with stakeholders.
  • Ability to troubleshoot and resolve operational issues independently, demonstrating problem-solving skills.
  • Proficiency in data analysis and presentation using tools like Excel, BigQuery, Tableau, or similar platforms, with a focus on developing analytical skills.
  • Experience in identifying trends, solving problems, and formulating data-driven recommendations to optimize campaign performance.
  • Excellent communication, organizational skills, and attention to detail, essential for managing tasks and supporting projects in a fast-paced, deadline-driven environment.
  • Proven ability to manage tasks effectively and contribute to projects, demonstrating the capability to thrive under pressure and deliver results.

What we have for you:

We take a whole-person approach to create a Sojernista Experience that allows our people to thrive, not just as employees, but as humans. As an employee of Sojern, you would benefit from this in the following ways:

  • Rewards & Recognition: Competitive compensation packages, stock options offered to every employee, Bonusly program to reward and recognize team wins and performance, plus employees can take up to 40 hours of paid time per year to volunteer and give back to the community 
  • Flexibility: Flexi-Friday benefit, hybrid or remote work options for most roles, time-zone friendly work hours with async collaboration
  • Connection: Team offsites planned annually, six employee resources groups, regular virtual and in office team building events, monthly company All Hands & leadership Q&As
  • Wellbeing: PTO allowance to recharge, comprehensive healthcare options, paid parental leave (16 weeks for birthing parents; 12 weeks for non-birthing parents), retirement contributions and investment options (for applicable locations), travel benefits (hotel stay benefit & IATA membership), plus mental health, wellness & financial health resources
  • Growth: Learning & development stipend, mentorship program, career development programs, leadership training
  • Productivity: Home office tech set up (laptop, monitor, keyboard, mouse), monthly internet and phone allowance, modern tools to communicate and collaborate (Slack, Google Suite)

Our Sojernista First workplace philosophy is designed to take a flexible approach, recognizing that the needs of our employees may differ depending on their role, team, or location. What does not differ is our focus on building genuine connections, increasing global collaboration, and providing programs, tools and resources centered around the needs and wellbeing of our employees, regardless if you are working in an office, hybrid, or fully remote.

About Sojern:

At Sojern, we believe in the power of travel as a way to bring the world together. It is that passion that drives Sojern to build smart digital solutions that help travel marketers reach travelers efficiently, and increase long-term growth, customer loyalty and profitability.

Our customers include hotels, attractions and tourism boards, and they use the power of machine learning, data science and real-time traveler data in Sojern’s products to build direct relationships with travelers across social, mobile and the web. Now, more than ever, our thousands of customers rely on Sojern to drive visits, bookings, and ticket sales by engaging with travelers as they plan their travel.

As a globally distributed company, we are headquartered in San Francisco with employees based in 14 countries and counting. Our team is passionate about travel and the core values that define our culture: Win as a Team, Embrace Inclusion, Be Genuine, Deliver Wow, and Center Around the Customer. Check out our Glassdoor reviews! #LI-LC1 #LI-Remote

Disclosure - Pre-Employment Requirements:

All candidates offered employment by Sojern may be subject to pre-employment requirements, including but not limited to a background check. Sojern is compliant with all federal and local laws with consideration to pre-employment requirements.

Our Commitment to Diversity Equity and Inclusion:

At Sojern, we work to create a brave space that seeks out, embraces, and promotes diverse thoughts, beliefs, and experiences of Sojernistas globally.

We are building a workforce that represents the customer base we are serving and the world we live in. A diversified workforce is an innovative workforce. Just as there is no one typical traveler, there is no one typical employee. We foster diversity and inclusion across the company, actively seeking to amplify underrepresented voices and apply diverse perspectives to ensure products, policies, and programs are relevant for our employees and clients alike.

Embracing our differences and celebrating them moves us towards our goal of making travel inclusive of all. Sojern’s S-Groups (employee resource groups) are a core aspect of our culture, fostering belonging and connection, inspiring learning, and creating opportunities for all Sojernistas across the globe.

  • SoEmpowered: Supporting, developing, and empowering those who identify as women at Sojern
  • SoProud: Celebrating Sojern’s LGBTQIA+ community while creating an inclusive and safe space for community members 
  • SoWell: Advocating for balance in life and overall wellbeing and providing space and resources for Sojernistas with different needs
  • SoConnected: Creating space, connection and resources for Sojern’s young and rising professionals
  • Parents & Caregivers: Helping families thrive with our community of parents and caregivers
  • Sojern Gives Back: Supporting underrepresented communities and social causes, striving to make a global and local impact

We also have employee-run Slack channels for those with specific interests, for example plant lovers, pets and more.

At Sojern, we value diversity and always treat all employees and job applicants based on merit, qualifications, competence, and talent. We do not discriminate on the basis of race, religion, color, national origin, gender, gender orientation, sexual orientation, age, marital status, veteran status, or disability status.

Sojern is committed to providing reasonable accommodation for individuals with disabilities. Please inform your TA Partner if you are requesting a reasonable accommodation.

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Sojern seeks to create a brave space that embraces the beauty of diverse thoughts, beliefs, and experiences of all Sojernistas globally. After all, #embrace-inclusion is a core value to our business and success.

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