Hollywood Park will be a year-round sports and entertainment destination located just four miles from Los Angeles International Airport. The project covers 298 acres of office, retail, and residential space with the centerpiece of the district being a 70,000-seat SoFi Stadium that will be the home of NFL games for both the Los Angeles Rams and Los Angeles Chargers. SoFi Stadium and Hollywood Park will also play host to the 2022 Super Bowl, the 2023 College Football National Championship, and the Opening and Closing ceremonies of the 2028 Olympics, as well as major concerts and other entertainment year-round.

 

Summary

Guest Experience Dispatchers are a vital part of our event day team as they serve as communication liaison between Guest Experience Team Members and other SoFi Stadium (i.e. housekeeping, security, medical, etc.) teams and partners.

 

Essential Duties and Responsibilities

  • Consistently contribute to a world-class guest experience at Hollywood Park venues that welcomes every guest, exceeds expectations through common sense and good judgement without compromising facility safety and security.
  • Responds to all Team Member communications via two-way radio, phone, 24/7 Software Incident Management System (IMS) mobile devices, text or instant message. As needed, the Dispatcher will work in partnership with other resources to ensure that the appropriate stadium services are deployed to the incident.
  • Manages radio communication on Guest Experience channels, as well as other channels such as telephone, 24/7 Software mobile devices, as well as text and instant messages.
  • Work collaboratively with other service providers to ensure that the appropriate resources are deployed to various locations during events.
  • Responds to Team Members’ inquiries regarding SoFi Stadium and Hollywood Park policies, promotions, and events.
  • Troubleshoot incidents that occur inside SoFi Stadium, along the immediate perimeter of Hollywood Park and/ or surrounding parking venues.
  • Documents appropriate game day communications and instances in 24/7 Software IMS
  • At the conclusion of each event, compiles and submits appropriate reports and other game day documentation.
  • Perform additional functions and activities as directed by SoFi Stadium Management.

 

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

The requirements listed below are representative of the knowledge, skill, and/or ability required. 

 

Education and/or Experience

  • High School Diploma or GED preferred.
  • Previous public safety or first responder radio dispatch experience is preferred.
  • Previous experience in venue events preferred.
  • Previous experience (3+ years) in a customer service or hospitality role preferred.

 

Skills and Abilities        

  • Basic computer skills in Microsoft Word, Excel, and Outlook.
  • Ability to read, understand, and communicate SoFi Stadium and Hollywood Park policies, procedures, and other related information.
  • Demonstrate problem-solving and communication skills.
  • Excellent organizational, planning and problem-solving skills.
  • Professional presentation, appearance, and work ethic.
  • Must be a team player who is able to work well in a fast-paced environment.
  • Must be available to work Los Angeles Rams and Los Angeles Chargers football home games and all other major and/or ticketed SoFi Stadium and Hollywood Park events.
  • Fluently bi-lingual in English and Spanish is a plus.

 

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Job requires employee to function in a high activity and heavily crowded professional sports venue. Employee may be asked to work at heights.
  • Employee could be exposed to inclement weather of varying degrees.
  • While performing the duties of this job, the employee is regularly required to remain in a stationary position for long periods of time, move/traverse and climb up/downstairs. The employee must occasionally lift and/or move up to 45 pounds.

 

Note

The essential responsibilities of this position are described under the headings above.  They may be subject to change at any time due to reasonable accommodation or other reasons.  Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.

 

EQUAL EMPLOYMENT OPPORTUNITY:

Hollywood Park and SoFi Stadium strongly supports equal employment opportunity for all applicants regardless of race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, sexual orientation, genetic information, or any other characteristic protected by state or federal law.

 

Apply for this Job

* Required

  
  


U.S. Equal Opportunity Employment Information (Completion is voluntary)

Individuals seeking employment at SoFi Stadium and Hollywood Park are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. You are being given the opportunity to provide the following information in order to help us comply with federal and state Equal Employment Opportunity/Affirmative Action record keeping, reporting, and other legal requirements.

Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.


Form CC-305

OMB Control Number 1250-0005

Expires 1/31/2020

Voluntary Self-Identification of Disability

Why are you being asked to complete this form?

Because we do business with the government, we must reach out to, hire, and provide equal opportunity to qualified people with disabilities1. To help us measure how well we are doing, we are asking you to tell us if you have a disability or if you ever had a disability. Completing this form is voluntary, but we hope that you will choose to fill it out. If you are applying for a job, any answer you give will be kept private and will not be used against you in any way.

If you already work for us, your answer will not be used against you in any way. Because a person may become disabled at any time, we are required to ask all of our employees to update their information every five years. You may voluntarily self-identify as having a disability on this form without fear of any punishment because you did not identify as having a disability earlier.

How do I know if I have a disability?

You are considered to have a disability if you have a physical or mental impairment or medical condition that substantially limits a major life activity, or if you have a history or record of such an impairment or medical condition.

Disabilities include, but are not limited to:

  • Blindness
  • Deafness
  • Cancer
  • Diabetes
  • Epilepsy
  • Autism
  • Cerebral palsy
  • HIV/AIDS
  • Schizophrenia
  • Muscular dystrophy
  • Bipolar disorder
  • Major depression
  • Multiple sclerosis (MS)
  • Missing limbs or partially missing limbs
  • Post-traumatic stress disorder (PTSD)
  • Obsessive compulsive disorder
  • Impairments requiring the use of a wheelchair
  • Intellectual disability (previously called mental retardation)
Reasonable Accommodation Notice

Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.

1Section 503 of the Rehabilitation Act of 1973, as amended. For more information about this form or the equal employment obligations of Federal contractors, visit the U.S. Department of Labor's Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.