Hollywood Park will be a year-round sports and entertainment destination located just four miles from Los Angeles International Airport. The project covers 298 acres of office, retail, and residential space with the centerpiece of the district being a 70,000-seat SoFi Stadium that will be the home of NFL games for both the Los Angeles Rams and Los Angeles Chargers. SoFi Stadium and Hollywood Park will also play host to the 2022 Super Bowl, the 2023 College Football National Championship, and the Opening and Closing ceremonies of the 2028 Olympics, as well as major concerts and other entertainment year-round.

SUMMARY:

SoFi Stadium and Hollywood Park is hiring a Coordinator of Guest Experience Special Projects who will be responsible for providing a superior level of service and support to department leadership. This position will serve as an utility player maintaining a vast amount of knowledge in computer skills, administrative support, as well as remain current on guest experiences trends and best practices. This position will be required to take the lead or support on special projects in Guest Experience, Events and Premium Services. The Coordinator of Guest Experience Special Projects reports to the Vice President of Guest Experience.

JOB DUTIES

  • Consistently contribute to a world class guest experience at Hollywood Park venues that welcomes every fan, exceeds expectations and empowers our employees.
  • Assisting with elevating the client experience through extraordinary service and personalized experiences.
  • Coordination of department projects and initiatives, including but not limited to event staff training and special events, benchmarking and materials that consistently support our Hollywood Park service culture.
  • Assist in the development, production and distribution of facility guides, event staff handbooks and training playbooks.
  • Provide a wide array of administrative and clerical support to Vice President of Guest Experience and department Senior Directors and Directors.
  •  Maintain a central data bank for capturing and responding to guest comments, feedback, commendations and suggestions.
  • Maintaining accurate and thorough records of all client activity in the CRM system.
  •  Providing support for any inbound service-related calls.
  •  Produce department reports and presentations as directed by the Vice President of Guest Experience.
  •  Performing other functions and activities as directed by the Vice President of Guest Experience.

 

QUALIFICATIONS:

  • Bachelor’s Degree in a related area of study
  •  At least 3 years of experience in a high-volume hospitality or customer service environment. Previous experience in the sports of facility management industry preferred but not required.
  •  Self-directed, extremely meticulous and organized, with an ability to manage one’s own time and prioritize tasks when given clearly defined goals and objectives
  • Demonstrates excellent customer service and interpersonal communication skills with a strong orientation towards relationships building and serving others
  • Good decision-making skills, demonstrates proven discernment and is comfortable negotiating disputes
  • Flexible and reliable outstanding colleague, always acting in the best interest of their clients, team and company
  •  Ability to thrive in a high pressure and dynamic environment and deliver successful results
  • Candidate should possess strong team-oriented work ethic and a positive, “Service-First” attitude and offering assistance and support to team members
  • Excellent interpersonal, verbal and written communication skills with the ability to communicate effectively at all levels both internally and externally
  • Must have reliable transportation and valid driver’s license
  • Comfortable working outside in the elements, standing for long periods of time, and walking/traversing long distances through the stadium when needed
  • Proficient computer skills and understanding of Microsoft Outlook, Power Point, Excel, Word and CRM
  •  Bi-lingual (Spanish) is preferred but not required
  • Responding to calls and emails in a timely manner 
  • Will attend games and other events on evenings, weekends and holidays

 

Please note this job description is not designed to cover or contain a complete listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time.

 

EQUAL EMPLOYMENT OPPORTUNITY:

SoFi Stadium and Hollywood Park strongly supports equal employment opportunity for all applicants regardless of race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, sexual orientation, genetic information, or any other characteristic protected by state or federal law.

Apply for this Job

* Required

  
  


U.S. Equal Opportunity Employment Information (Completion is voluntary)

Individuals seeking employment at SoFi Stadium and Hollywood Park are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. You are being given the opportunity to provide the following information in order to help us comply with federal and state Equal Employment Opportunity/Affirmative Action record keeping, reporting, and other legal requirements.

Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.


Form CC-305

OMB Control Number 1250-0005

Expires 1/31/2020

Voluntary Self-Identification of Disability

Why are you being asked to complete this form?

Because we do business with the government, we must reach out to, hire, and provide equal opportunity to qualified people with disabilities1. To help us measure how well we are doing, we are asking you to tell us if you have a disability or if you ever had a disability. Completing this form is voluntary, but we hope that you will choose to fill it out. If you are applying for a job, any answer you give will be kept private and will not be used against you in any way.

If you already work for us, your answer will not be used against you in any way. Because a person may become disabled at any time, we are required to ask all of our employees to update their information every five years. You may voluntarily self-identify as having a disability on this form without fear of any punishment because you did not identify as having a disability earlier.

How do I know if I have a disability?

You are considered to have a disability if you have a physical or mental impairment or medical condition that substantially limits a major life activity, or if you have a history or record of such an impairment or medical condition.

Disabilities include, but are not limited to:

  • Blindness
  • Deafness
  • Cancer
  • Diabetes
  • Epilepsy
  • Autism
  • Cerebral palsy
  • HIV/AIDS
  • Schizophrenia
  • Muscular dystrophy
  • Bipolar disorder
  • Major depression
  • Multiple sclerosis (MS)
  • Missing limbs or partially missing limbs
  • Post-traumatic stress disorder (PTSD)
  • Obsessive compulsive disorder
  • Impairments requiring the use of a wheelchair
  • Intellectual disability (previously called mental retardation)
Reasonable Accommodation Notice

Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.

1Section 503 of the Rehabilitation Act of 1973, as amended. For more information about this form or the equal employment obligations of Federal contractors, visit the U.S. Department of Labor's Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.