Hollywood Park will be a year-round sports and entertainment destination located just four miles from Los Angeles International Airport. The project covers 298 acres of office, retail, and residential space with the centerpiece of the district being a 70,000-seat SoFi Stadium that will be the home of NFL games for both the Los Angeles Rams and Los Angeles Chargers. SoFi Stadium and Hollywood Park will also play host to the 2022 Super Bowl, the 2023 College Football National Championship, and the Opening and Closing ceremonies of the 2028 Olympics, as well as major concerts and other entertainment year-round.
SoFi Stadium and Hollywood Park is hiring a Coordinator of Guest Experience Special Projects who will be responsible for providing a superior level of service and support to department leadership. This position will serve as an utility player maintaining a vast amount of knowledge in computer skills, administrative support, as well as remain current on guest experiences trends and best practices. This position will be required to take the lead or support on special projects in Guest Experience, Events and Premium Services. The Coordinator of Guest Experience Special Projects reports to the Vice President of Guest Experience.
- Consistently contribute to a world class guest experience at Hollywood Park venues that welcomes every fan, exceeds expectations and empowers our employees.
- Assisting with elevating the client experience through extraordinary service and personalized experiences.
- Coordination of department projects and initiatives, including but not limited to event staff training and special events, benchmarking and materials that consistently support our Hollywood Park service culture.
- Assist in the development, production and distribution of facility guides, event staff handbooks and training playbooks.
- Provide a wide array of administrative and clerical support to Vice President of Guest Experience and department Senior Directors and Directors.
- Maintain a central data bank for capturing and responding to guest comments, feedback, commendations and suggestions.
- Maintaining accurate and thorough records of all client activity in the CRM system.
- Providing support for any inbound service-related calls.
- Produce department reports and presentations as directed by the Vice President of Guest Experience.
- Performing other functions and activities as directed by the Vice President of Guest Experience.
- Bachelor’s Degree in a related area of study
- At least 3 years of experience in a high-volume hospitality or customer service environment. Previous experience in the sports of facility management industry preferred but not required.
- Self-directed, extremely meticulous and organized, with an ability to manage one’s own time and prioritize tasks when given clearly defined goals and objectives
- Demonstrates excellent customer service and interpersonal communication skills with a strong orientation towards relationships building and serving others
- Good decision-making skills, demonstrates proven discernment and is comfortable negotiating disputes
- Flexible and reliable outstanding colleague, always acting in the best interest of their clients, team and company
- Ability to thrive in a high pressure and dynamic environment and deliver successful results
- Candidate should possess strong team-oriented work ethic and a positive, “Service-First” attitude and offering assistance and support to team members
- Excellent interpersonal, verbal and written communication skills with the ability to communicate effectively at all levels both internally and externally
- Must have reliable transportation and valid driver’s license
- Comfortable working outside in the elements, standing for long periods of time, and walking/traversing long distances through the stadium when needed
- Proficient computer skills and understanding of Microsoft Outlook, Power Point, Excel, Word and CRM
- Bi-lingual (Spanish) is preferred but not required
- Responding to calls and emails in a timely manner
- Will attend games and other events on evenings, weekends and holidays
Please note this job description is not designed to cover or contain a complete listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time.
EQUAL EMPLOYMENT OPPORTUNITY:
Hollywood Park and SoFi Stadium strongly supports equal employment opportunity for all applicants regardless of race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, sexual orientation, genetic information, or any other characteristic protected by state or federal law.