About Soda Health 

Soda Health is a healthcare technology company focused on building solutions which eliminate health inequities and create a healthier America.  We provide a technology platform to administer benefits personalized to individual needs, delivered more cost-effectively.  Our expertise in healthcare, retail and consumer experience provides us with the foundation for creating easy-to-use solutions with an experience which moves beyond transactional relationships to sustained engagement and overall health improvement.  That is a win for everyone. Soda Health is a Series B stage company, backed by leading investors including Define Ventures, General Catalyst, Lightspeed Venture Partners, Pinegrove Capital Partners, and Qiming Venture Partners.

The Job at a Glance 

The Account Manager is responsible for maintaining ongoing Soda Health customer relationships and is accountable for the retention and identification of growth opportunities of existing customers. As the customer’s primary point of contact, the Account Manager is characterized by their proactive, personable communication style which translates into consistent customer confidence in ongoing program delivery. The Account Manager serves as the customer advocate, regularly working with internal departments to develop strategic recommendations and action plans which improve program performance and  reduce the customer effort required to manage the vendor relationship.

What You’ll Do 

  • Ongoing Relationship Management
    • Serve as the primary point-of-contact for Soda Health customers from the end of implementation through account renewal. This includes leading recurring client check-in calls, quarterly reporting, and tracking follow-up from meetings and emails
    • Maintain a constant pulse on Sponsor satisfaction & anticipate and problem solve customer pain points & risks
    • Manage Customer Escalations: Serve as main Soda Health Point of Contact for customers if and when problems arise, either internally or externally
  • Customer Advocacy
    • Represent the customer perspective throughout internal strategy and planning by driving the creation and ongoing evolution of Strategic Account Plans for each Soda Health customer
    • Account Expansion: Identify opportunities to expand and deepen customer relationships by suggesting additional features, modules, or services that align with their evolving needs
    • Make internal team aware of key product needs that arise overtime
    • Constantly consider customer journey and experience. Identify and advocate for opportunities to optimize for customer satisfaction
  • Customer Experience
    • Curate a smooth Sponsor experience through all stages of the customer lifecycle journey, creating brand loyalty with customers at multiple organizational levels
    • Stewardship Reporting: Deliver value to customers by providing key data with actionable insights on a regular cadence.
    • Monitor Customer Engagement utilizing key internal performance KPIs
    • Analyze service delivery and customer experience (e.g. training, communication) and work with Customer Success to implement changes and/or improvements when necessary

About You 

While every candidate brings a unique resume and prospective, an ideal candidate will include:

  • A minimum of 5 years of experience in a Customer Success, Account Management Operations, or Sales. Experience working with healthcare payors is a plus
  • Strong organization skills with a demonstrated ability to manage & prioritize escalation queues based on urgency and severity

  • Self-starter mentality that is results-oriented, embraces ambiguity, and thrives in a fast-paced environment; you are well organized and can maintain a sense of urgency as priorities shift

  • Strong and concise communication skills capable of breaking down complex topics to drive decision-making and customer buy-in; you have demonstrated success creating a path to yes in the face of several headwinds

  • Both professionalism and determination – you build trust internally with teams by listening and communicating effectively

Other Requirements

  • Travel may be required from time to time as part of the role, for company events and business needs

  • Soda Health is a remote-first, distributed workforce. Candidates should be comfortable with, and equipped to work within, a distributed remote team, including having reliable internet access and basic home office equipment. Soda Health will provide a work laptop, and mouse/keyboard upon request  

  • Legal authorization to work in the US is required. At this time, Soda Health will not consider candidates who need sponsorship, now or in the future

  • All offers for employment are contingent upon successful completion of a background check 

What We Offer 

  • Competitive base salary ranging from $120,000 to $134,500 discretionary bonus, and equity; depending on experience/qualifications 

  • Benefits  
    • Medical, Dental, and Vision insurance with 90% paid employer premium contributions for all tiers 
    • 100% Employer Paid Short-Term & Long-Term Disability 
    • 100% Employer Paid Basic Life Insurance Policy  
    • Employee Assistance Program (EAP) 
    • 401(k) Program

  • Unlimited PTO

  • Paid holidays

  • Parental Leave

  • Flexible work schedule within core hours

  • Work anywhere in the USA as we are a fully distributed team from coast to coast 

Soda Health Inc. is an equal opportunity employer, Minority/Female/Disability/Veteran/LGBTQIA+ – proudly embracing diversity in all its manifestations. Applicants requiring reasonable accommodation for the application and/or interview process should notify a representative of the People Operations Team via Careers@sodahealth.com. 

Soda Health participates in E-Verify, the federal program for electronic verification of employment eligibility. 

To all recruitment agencies: Soda Health does not accept agency resumes, please do not forward them to any Soda Health employees. 

 

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EEO ~ Invitation to Self-Identify

Soda Health is committed to providing Equal Employment Opportunities. We would appreciate it if you could answer the following questions, although it is not required. Please note that this information will not be used to make employment decisions and will only be utilized in compliance with federal and state regulations. We request this information to assess the effectiveness of our outreach and adjust our recruitment efforts to ensure that we reach all communities in the US.  

At Soda Health, we strictly comply with our Equal Employment Opportunity policy and do not discriminate based on any protected group status as outlined in applicable law. 

Veteran Status 

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. Classification of protected categories is as follows: 

 A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability. 

 A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service. 

 An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense. 

 An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985. 

 

Disability 

How do you know if you have a disability? 

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to: 

  • Alcohol or other substance use disorder (not currently using drugs illegally) 
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS 
  • Blind or low vision 
  • Cancer (past or present) 
  • Cardiovascular or heart disease 
  • Celiac disease 
  • Cerebral palsy 
  • Deaf or serious difficulty hearing 
  • Diabetes 
  • Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders 
  • Epilepsy or other seizure disorder 
  • Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome 
  • Intellectual or developmental disability 
  • Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD 
  • Missing limbs or partially missing limbs 
  • Long-term mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports 
  • Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS) 
  • Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities 
  • Partial or complete paralysis (any cause)
  • Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
  • Short stature (dwarfism)
  • Traumatic brain injury 
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