About Soda Health  

Soda Health is a healthcare technology company focused on building solutions which eliminate health inequities and create a healthier America.  We provide a technology platform to administer benefits personalized to individual needs, delivered more cost-effectively.  Our expertise in healthcare, retail and consumer experience provides us with the foundation for creating easy-to-use solutions with an experience which moves beyond transactional relationships to sustained engagement and overall health improvement.  That is a win for everyone.   

The Job at a Glance  

We are seeking a Member Experience Manager/Senior Manager who is obsessed with creating seamless, holistic, delightful experiences for people, so they get the most out of their supplemental benefits. The role involves developing and delivering standard and personalized materials and experiences across physical, digital, and telephony channels, using human-centered language, design, and heuristics. The role works closely and collaboratively with product, engineering, customer care, account management, and our implementation team. A successful Member Experience Manager/Senior Manager lives for details, manages complexity for breakfast, loves a good timeline, and is driven by making people’s lives and health outcomes better. A familiarity with content management systems, email marketing text messaging, and user experience doesn’t hurt either. 

What You’ll Do  

Working within an organization created at the intersection of health care, retail and financial technology, no two days will look the same. Typical responsibilities of the role include:   

  • Play a critical role in developing and executing innovative and impactful programs that enhance the member experience 
  • Collaborate with cross-functional teams, including, operations, implementation, and finance, to ensure alignment and effectiveness of programs
  • Develop and maintain relationships with key stakeholders, including external partners and vendors
  • Develop and apply templates for consistent communications in a number of different platforms, including our CMS platform, consumer engagement platform, and traditional platforms like PowerPoint, Miro, and others
  • Develop and track highly versioned materials across key customers and plan types
  • Manage inventory estimates and materials ordering
  • Lead collateral review and work with partners on their internal and state reviews.
  • Partner with other teams to identify gaps in Member Experience and improvement opportunities across channels
  • Light copywriting for clear communications
  • Maintain project documentation for key stake holders, implementation managers, project team members, and customer resources including but not limited to project schedules, status updates, and review documentation
  • Conduct thorough research and analysis of consumer behavior and market trends to inform engagement strategies 

About You  

While every candidate brings a unique resume and prospective, an ideal candidate will include:   

  • Strong analytical skills and proficiency in marketing analytics and reporting tools
  • Excellent project management skills with a track record of managing complex projects
  • Strong leadership and team management skills
  • Ability to think strategically and execute tactically
  • Exceptional communication and interpersonal skills
  • Able to work across disciplines for alignment on product delivery expectations
  • Your experience will help you drive deliverables, maintain processes and tools, and continuously look for improvement to current processes in support of enterprise goals
  • Leads by example and builds teams with a confident and positive attitude, patience, honesty and integrity, and a strong sense of commitment, providing mentoring to team members 

Other Requirements  

  • Occasional travel may be required from time to time as part of the role, for company events and business needs.   
  • Work Environment. Soda Health is a remote-first, distributed workforce. Candidates should be comfortable with, and equipped to work within, a distributed remote team, including having reliable internet access and basic home office equipment. Soda Health will provide a work laptop, and mouse/keyboard upon request.    
  • Legal authorization to work in the US is required. At this time, Soda Health will not consider candidates who need sponsorship, now or in the future.  
  • All offers for employment are contingent upon successful completion of a background check.  

What We Offer  

  • Competitive base salary ranging from $124,400 - $165,600, discretionary bonus, and equity; depending on experience/qualifications  
  • Benefits   
  • Medical, Dental, and Vision insurance with 90% paid employer premium contributions for all tiers  
  • 100% Employer Paid Short-Term & Long-Term Disability  
  • 100% Employer Paid Basic Life Insurance Policy   
  • Employee Assistance Program (EAP)  
  • 401(k) Program  
  • Unlimited PTO  
  • Paid holidays  
  • Parental Leave  
  • Flexible work schedule within core hours  
  • Work anywhere in the USA as we are a fully distributed team from coast to coast 

Soda Health Inc. is an equal opportunity employer, Minority/Female/Disability/Veteran/LGBTQIA+ – proudly embracing diversity in all its manifestations. Applicants requiring reasonable accommodation for the application and/or interview process should notify a representative of the People Operations Team via Careers@sodahealth.com. 

Soda Health participates in E-Verify, the federal program for electronic verification of employment eligibility. 

To all recruitment agencies: Soda Health does not accept agency resumes, please do not forward them to any Soda Health employees. 

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EEO ~ Invitation to Self-Identify

Soda Health is committed to providing Equal Employment Opportunities. We would appreciate it if you could answer the following questions, although it is not required. Please note that this information will not be used to make employment decisions and will only be utilized in compliance with federal and state regulations. We request this information to assess the effectiveness of our outreach and adjust our recruitment efforts to ensure that we reach all communities in the US.  

At Soda Health, we strictly comply with our Equal Employment Opportunity policy and do not discriminate based on any protected group status as outlined in applicable law. 

Veteran Status 

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. Classification of protected categories is as follows: 

 A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability. 

 A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service. 

 An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense. 

 An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985. 

 

Disability 

How do you know if you have a disability? 

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to: 

  • Alcohol or other substance use disorder (not currently using drugs illegally) 
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS 
  • Blind or low vision 
  • Cancer (past or present) 
  • Cardiovascular or heart disease 
  • Celiac disease 
  • Cerebral palsy 
  • Deaf or serious difficulty hearing 
  • Diabetes 
  • Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders 
  • Epilepsy or other seizure disorder 
  • Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome 
  • Intellectual or developmental disability 
  • Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD 
  • Missing limbs or partially missing limbs 
  • Long-term mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports 
  • Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS) 
  • Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities 
  • Partial or complete paralysis (any cause)
  • Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
  • Short stature (dwarfism)
  • Traumatic brain injury 
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