Snowflake started with a clear vision: develop a cloud data platform that is effective, affordable, and accessible to all data users. Snowflake developed an innovative new product with a built-for-the-cloud architecture that combines the power of data warehousing, the flexibility of big data platforms, and the elasticity of the cloud at a fraction of the cost of traditional solutions. We are now a global, world-class organization with offices in more than a dozen countries and serving many more.Snowflake started with a clear vision: develop a cloud data platform that is effective, affordable, and accessible to all data users. Snowflake developed an innovative new product with a built-for-the-cloud architecture that combines the power of data warehousing, the flexibility of big data platforms, and the elasticity of the cloud at a fraction of the cost of traditional solutions. We are now a global, world-class organization with offices in more than a dozen countries and serving many more.

Internal technical writers work on documentation and other materials used by Snowflake's world-class Engineering teams. In this role, you will create and review developer documentation, define processes for maintaining this documentation, and provide guidance to help engineers improve their writing skills. Working in a fast-paced and challenging CI/CD environment, you will experience the satisfaction of enhancing developer productivity while facilitating a weekly release cycle and helping ensure the highest standards for coding quality and practices.

RESPONSIBILITIES:

  • Identify and respond to the information needs of Snowflake engineers.
  • Design and implement the information architecture and strategy for internal documentation, including challenges related to content management and search/discoverability.
  • Supervise internal documentation (including architectural overviews, training materials, procedural guides, and API references) across multiple Engineering teams (including RDBMS Kernel, Networking, Security, DevOps, Release, UX, Application/Client Software, and more).
  • Work with engineers and TPM (technical program managers) to ensure key components of the SDLC (software development lifecycle) are well-documented and the documentation is easy to find and use.
  • Help engineers improve their writing skills for both internal and external documentation.
  • Help build an internal writing team to meet the information needs of a rapidly growing Engineering organization.

REQUIRED EXPERIENCE/SKILLS:

  • Applicable Bachelor’s Degree
  • 6+ years creating technical documentation, preferably for internal engineering teams.
  • Expertise in project management, with the ability to maintain multiple projects concurrently and prioritize work.
  • Experience with using and documenting any of the following:
    • Programming languages/APIs, particularly C++ and/or Java.
    • Source control and CI/CD technologies (Git, Jenkins, Lambda, etc.).
    • Best practices for software development, testing, and release management 
  • Experience with documentation solutions (content management systems, wiki systems, etc.).

ADDITIONAL DESIRED EXPERIENCE/SKILLS:

  • Exposure to Cloud technologies (AWS, GCP, Azure, etc.).
  • Exposure to SQL and RDBMS technologies (Oracle, Teradata, Redshift, SQL Server, etc.).
  • Knowledge of open source development/management tools (Swagger, DITA, etc.).
  • Comfortable working within a complex code base across multiple teams and dependencies.
  • Excellent communication skills (written and verbal) and relationship-building skills.

 

Snowflake is growing fast, and we’re scaling our team to help enable and accelerate our growth. We are looking for people who share our values, challenge ordinary thinking, and push the pace of innovation while building a future for themselves and Snowflake. 

How do you want to make your impact? 

 

Snowflake is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, color, gender identity or expression, marital status, national origin, disability, protected veteran status, race, religion, pregnancy, sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.

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