At Snorkel AI, we’re redefining how people and organizations build AI applications. Snorkel started as a research project in the Stanford AI Lab in 2016, creating a higher-level interface to machine learning through programmatically labeled and managed training data. From deploying in some of the world’s largest and most sophisticated tech organizations, to empowering scientists, doctors, and journalists — we’ve seen firsthand how this approach democratizes and accelerates AI. Now, we’re building Snorkel Flow to bring our technology to everyone!
 
Building Snorkel Flow requires outstanding engineers and technologies across the stack, including scalable data pipelines, elegant and intuitive interfaces (both visual and programmatic), state-of-the-art ML modeling techniques, and best practices for seamless deployment. Modern AI approaches require large labeled training datasets to learn from. While traditional approaches typically rely on armies of human annotators to label by hand, Snorkel Flow empowers users to programmatically label and build training data sets to drive a radically faster, more flexible, and higher quality end-to-end AI development process. Snorkel Flow is an end-to-end development platform, complete with a GUI and powerful programmatic interfaces for driving the development process for full AI application workflows: from preprocessing, to programmatic training data creation, to ML model training, to analysis, and deployment. It's the data-first platform for enterprise AI.
 
Excited to help us redefine how AI applications are built? Apply to be the newest Snorkeler!

As Snorkel's ML Success Manager, you will lead the post-sales lifecycle for a portfolio of enterprise customers. You'll be focused on building strong relationships and delivering successful outcomes. Within each account you will serve as a trusted advisor, helping customers drive adoption, move up the maturity curve, and derive business value from Snorkel Flow and our data centric approach to ML application development. Ultimately, your efforts will directly lead to project success, retention, renewal, and growth. Sitting at the intersection of sales, product management, engineering, and data science teams, few roles provide such a direct impact on the growth of the company.

In time, the ML Success Manager will proactively identify and enhance areas of improvement within the customer success path. This is a phenomenal opportunity for a customer-centric individual to join our customer success team and drive its strategy for the future.

Main Responsibilities

  • Build and develop relationships with senior leaders in business and IT to ultimately stay aligned with business outcomes and secure partnership in their transformation initiatives.
  • Identifying critical needs of our customers and mapping appropriate resources multi-functionally including product, engineering, data science, and co-founders.
  • Lead the new customer onboarding program and work with core Snorkel AI technical teams to ensure that customer requests and critical issues are resolved in a timely fashion.
  • Be a customer advocate as we establish our roadmap and influence features and improvements and actively support them through the product development pipeline via collaboration with the product team.
  • Partner closely with Regional Sales Leaders, Account Executives, MLEs, Data Scientists, and other internal collaborators to identify new use cases and add-on opportunities for the account team
  • Identify and mitigate risk of churn with a well thought out account add-on strategy built in collaboration with Account Team.
  • Supervise customer health and adoption metrics, developing a comprehensive understanding of account health and overall status.
  • Become a domain expert on the Snorkel AI product, and our position within the marketplace while also continuing to expand your knowledge of AI/ML industry trends.
  • Assist with the development and implementation of standard methodologies, processes, and tools to continually improve our Customer Success Program.

Minimum Qualifications

  • 5+ years demonstrated ability working in a technical customer-facing role, e.g., technical account management, management consultant, pre-sales engineer or customer success.
  • Demonstrable ability to understand customer objectives, design solutions and identify expansion opportunities that align to value drivers within the account.
  • Experience running strategic projects or professional services engagements with a strong orientation towards teaching and enablement.
  • Consistent record of achieving targets and goals with a history of driving adoption and identifying risks to renewals, cross-selling and upselling.
  • Influential presence in front of customers, strong presentation and interpersonal skills and the desire to become the trusted advisor.
  • Skilled at coordinating resources to manage customer issues through a successful resolution.
  • B.S. degree in Computer Science, Engineering, or comparable degree/experience.
  • Travel up to 30% based on customer needs.

Preferred Qualifications

  • Previous experience working on machine learning projects or industry knowledge of standard technologies in the machine learning space.
  • Track record of collaboration across technical and sales teams to handle churn and grow retention rates within accounts.
  • Strong desire to help people solve problems with the ability to explain technical concepts to a broad audience and then influence internal and external partners
  • Ability to uncover customer struggles and apply Snorkel AI’s resources to provide solutions.
  • Previous experience with manufacturing, retail, health and life sciences, or  insurance is a plus.
Be Your Best At Snorkel
Snorkel AI is on a mission to make machine learning practical for everyone, and it starts with building a team that welcomes, represents and gives opportunity to all. We work at the frontier of AI and software engineering, and believe that underrepresented communities need to play a part in shaping the future of these fields. At Snorkel AI, we actively work to create an environment that values end-to-end ownership, diverse forms of impact, and opportunities for personal growth.
 
Snorkelers are supported by an amazing team and an amazing set of benefits. We offer comprehensive medical, dental, and vision plans for Snorkelers and their families, plus a yearly wellness stipend. Our 401k program lets Snorkelers plan for their future with a 100% match up to 5% of annual salary. And our parental leave program lets new parents take up to 20 weeks of paid time off. Learn more about these benefits and more — like our workstation setup allowance — on our Careers page.
 
Snorkel AI is proud to be an Equal Employment Opportunity employer and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. Snorkel AI embraces diversity and provides equal employment opportunities to all employees and applicants for employment. Snorkel AI prohibits discrimination and harassment of any type on the basis of race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local law. All employment is decided on the basis of qualifications, performance, merit, and business need.
 
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

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