Program Description:

Snap! Raise is the nation’s leading technology platform for school, team, and club fundraising across the United States. We started this company by making a difference in our communities, right here in our own backyard. We are looking for a Customer Success Manager to join our growing team at our South Lake Union office. The Customer Success Manager will work directly with our external Market Development Managers to support group leaders across the country to help them realize and exceed their fundraising goals.

 

Responsibilities:

  • Work alongside external Market Development Managers by supporting their territory, ensuring our customers are set up for long term success
  • On-board new customers and provide expert customer insight to internal constituents including product, marketing, and sales
  • Operate as lead point of contact for any and all matters specific to assigned accounts by providing best in class customer support and product knowledge
  • Resolve customer issues and complaints in a timely and efficient manner
  • Build credibility and trust with customers
  • Assist with campaign launches and managing territory’s book of business
  • Up-sell/cross-sell customers on our products and services
  • Proactively identify issues and engage with customers to reduce risk and churn
  • Develop tools, processes, and best practices to ensure that customers are getting the best value out of the Snap! Platform
  • Exceed performance targets

 

What We’re Looking For:

  • Bachelor’s Degree
  • 2-3 years of prior experience in a dedicated Customer Success or Account Management role preferred
  • Experience managing large volume of clients preferred
  • Comfortable and confident making 30+ calls per day
  • Team player who works well with others
  • Excellent written and verbal communication skills
  • Strong organizational skills with the ability to multi-task
  • Determined, eager to take initiative
  • Self-driven, competitive, and proactive nature

 

What you’ll find with us:

Our employees share a passion for revolutionizing the fundraising experience for schools, teams, and clubs all across the United States. We are working to transform a system we were all once a part of. The second you walk into the door you will be greeted by the team and never face a dull day at work. Who can say no to pizza and Catch Phrase on Fridays? We offer a fun, inclusive environment where teams are not only who we serve, but who we are.

 

Join us today as we Change the Game!

Apply for this Job

* Required

  
  
When autocomplete results are available use up and down arrows to review
+ Add Another Education