Snap! Raise is looking for a Customer Success Manager to join our growing team in our South Lake Union office.  The Customer Success Manager will work directly with our external Campaign Directors to support coaches, players, and community leaders across the U.S. helping them realize and exceed their fundraising goals. A day in the life of a Customer Success Manager will consist of supporting our Campaign Directors, on-boarding new customers, proactively contacting accounts at risk, answering incoming questions from customers and campaign directors, provide expert advice and upsell/cross-sell customers on all our products and services. The ideal candidate to help us build this team is a competitive self-starter; someone who has a passion for helping others and believes in a team-first mentality. 

At Snap! Raise, we work hard, and we have fun doing it!  The office is dog friendly, with a beautiful rooftop overlooking SLU – perfect for lunch meetings, or summer movie nights. Additional benefits are a fully stocked kitchen, ping-pong table, arcade games, and an in-house barber shop. Benefits package includes 401K matching and excellent medical insurance.

 

Responsibilities:

 

  • Work directly with external Campaign Directors by supporting their territory ensuring our customers are setup for long-term success
  • On-board new customers, work with them to create executional game plans, and ensure product adoption through proactive engagement throughout the customer’s lifetime
  • Identify and mitigate issues before they become a problem
  • Serve as the subject matter expert providing guidance and advice for all products and services
  • Develop tools, processes and best practices to ensure customers getting the most value out of the Snap! platform
  • Provide expert customer insight to internal constituents including product, marketing, and sales
  • Exceed all performance targets, delivering successful campaigns, happy customers, and high renewal rates
  • Upsell existing customers on Snap’s entire suite of products and services

 

 

Requirements:

 

  • Experience managing a large volume of clients is preferred
  • Outstanding multi-task task management skills across a varied set of responsibilities
  • Passion for helping youth organizations raise money for their cause
  • Excellent written and verbal communication skills
  • Builds credibility and trust with customers
  • Team player who works well with others
  • Enjoys making 30+ calls per day
  • Comfortable leading
  • At least one year of proven success in a dedicated Customer Success or Account Management role is preferred
  • Bachelor's degree preferred

Compensation

Base = $35,000

Incentive (paid monthly) = $15,000 

On Target Earnings (OTE) = $50,000

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