About Snap! Mobile, Inc:
Snap! Mobile is the essential technology platform for school athletics and activities. To date, Snap! Raise, our industry-leading fundraising solution, has raised more than $700 million dollars for over 100,000 groups and teams through over 12.5 million participants and donors. In addition to the Snap! Raise fundraising platform, Snap! Mobile further supports schools, groups, and teams with its other solutions: FanX (communication and fan engagement in a custom app), Snap! Spend (full-service money management), Snap! Store (year-round access to spirit wear), Snap! Manage (integrated scheduling, rostering, and registration), Snap! Insights (dashboard for custom financial reporting and fundraising oversight), and Snap! Sponsor (marketplace for local sponsors).
About the Role:
We are looking for an Account Manager, Managed Markets to join our Sales team. Snap! Mobile Account Managers have the ability to make a critical impact on the success of our customers and the future growth of our business. The Account Manager is responsible for managing the customer relationship post-sale, which includes successfully executing fundraising campaigns, upselling and cross-selling additional products, and retaining customers year over year. Successful candidates will provide best-in-class support for our customers and function harmoniously with their sales partners.
An ideal candidate is self-motivated, dependable, well-organized, and adaptable, with excellent time management skills. Since a majority of this role’s communication with coaches/group leaders and the Snap! Mobile team is done via email and phone, excellent communication skills are a must! A “can-do” attitude is required, and the individual must thrive in a fast-paced, energetic work environment.
This is a full-time, remote position. Strong preference for candidates who can support the West Coast time zone.
Compensation: Depending on the level of experience $50,000- $60,000.
Account Manager, Managed Markets Responsibilities:
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Cultivate and maintain strong relationships with group leaders by learning about their unique challenges and providing proactive, mutually beneficial sales solutions to help their programs succeed
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Build strong relationships with group leaders to ensure annual retention of their business and identify opportunities to upsell/cross-sell additional Snap! Mobile products based on the ideal customer profile
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Serve as an industry and product expert by educating group leaders on the effective utilization of the Snap! Raise platform to maximize results and to drive a positive customer experience
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Partner with assigned sales representatives to assist in acquiring and onboarding new customers while simultaneously retaining the business that is currently managed by the Account Management team
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Practice a will-to-win mindset and maintain a commitment to teamwork, accountability, and a constant desire to innovate and improve
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Utilize organizational tools (CRM, etc.) to create a weekly plan of action and effectively prioritize competing responsibilities; self-accountability to this plan of action is a must
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Maintain flexibility in working hours when necessary to support seasonal increases in campaign volume Preferred Experience, Skills, and Abilities in a Account Manager, Managed Markets:
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Bachelor’s Degree preferred
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A self-starter mentality and competitive by nature with a proven ability to meet and exceed goals
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Must be an expert communicator with the ability to present ideas, thoughts, and data verbally and in
written form in a clear and concise manner
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Ability to build credibility and rapport with customers in a remote capacity
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Strong organizational and time management skills
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Able to work both independently and in collaboration with multiple sales partners to achieve shared
business objectives
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Coachable and eager to ask questions, receive feedback, and refine your skill set
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Experience managing a large volume of clients is preferred
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Proven success in meeting quotas in a goal-driven, fast-paced sales environment is preferred
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Two-three years of experience in sales or customer service in a customer-centric environment is preferred
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Experience working with HubSpot, or alternative CRM preferred
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Experience in coaching, leading, or participating in athletics and/or extracurricular activities preferred
Snap! Mobile is proud to offer the following benefits:
- Medical, Dental, Vision
- 401K with a 4% match from the company
- 13 Paid Holidays
- Unlimited PTO
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