Snap Inc. is a camera company. We believe that reinventing the camera represents our greatest opportunity to improve the way people live and communicate. Our products empower people to express themselves, live in the moment, learn about the world, and have fun together.
Snapchat is the camera used by millions of people every day to Snap with family, watch Stories from friends, see events from around the world, and explore expertly curated content from top publishers. In short, we are a passionate team working hard to build the best platform in the world for communication and storytelling.
We’re looking for an App Support Specialist to join Team Snapchat! Working closely with the Customer Operations team, you will help keep Snapchatters secure and offer solutions to questions about the Snapchat app. Working from our London office, you’ll work with the App Support team to provide high-quality support to Snapchatters around the world.
What you'll do:
Respond to Snapchatter questions through Snap Inc.’s support accounts
Identify, escalate, and help drive solutions for new issues, trends, and potential bugs
Become an expert in our customer service tools and make suggestions for workflow efficiency and growth
Work closely with Quality Assurance, Product, and Engineering teams, providing them with timely metrics and analysis, investigating potential bugs, and following up with Snapchatters as needed
What we’re looking for:
2+ years of experience in a support focused role
Passionate about providing high quality customer support
Excellent verbal and written communication proficiency with high attention to detail
Ability to focus in a dynamic work environment and thrive while responding to unexpected and highly sensitive challenges
Ability to prioritize tasks and work independently
Great judgement and ability to problem-solve both with peers and independently
Flexible work-hours: full-time, weekends, and late nights as needed
At Snap, we believe that having a team of diverse backgrounds and voices working together will enable us to create innovative products that improve the way people live and communicate. Snap is proud to be an equal opportunity employer, and committed to providing employment opportunities regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, pregnancy, childbirth and breastfeeding, age, sexual orientation, military or veteran status, or any other protected classification, in accordance with applicable federal, state, and local laws. If you have a disability or special need that requires accommodation, please don’t be shy and contact us at email@example.com.