We’re looking for an IT Operations Specialist to sit onsite at Snap Kiev!

Working closely with the Global IT Operations team, you’ll help expand our Global IT presence by providing IT support for our Kiev location. You’ll do this by showing a high level of professionalism in providing superb customer service and exercising sound judgment to provide timely resolutions to difficult technical problems. You’ll also maintain excellent relationships with global customers, business partners, and IT team members. This is a full-time, contract role.

What you’ll do:

  • Provide onsite IT support
  • Provide remote support via ticket, chat, phone, or video conference
  • Drive constant communication with the global team
  • Help document and automate common tasks
  • Maintain inventory of equipment, software applications, and other IT assets
  • Set up and troubleshoot AV systems for company meetings, events, etc.
  • Support our tech services: VPN, Google Apps, OKTA, Atlassian, etc.
  • Partner with our SysAdmin and Network teams in the US when onsite hands are necessary
  • Suggest ways to improve processes and solve problems

What we’re looking for:

  • BA/BS degree or equivalent professional experience
  • Natural problem solver who enjoys identifying ways to make things better
  • Experience with a ticketing support platform (Jira, ZenDesk, Remedy, etc.)
  • Strong customer service, problem solving, and teamwork abilities
  • Outstanding communication and interpersonal skills
  • Exceptional Mac troubleshooting skills; extensive knowledge of Mac OS 10.11x, 10.12x, and iOS and Apple hardware
  • Basic knowledge of Windows 10
  • Network fundamentals (network configs, VPN, printing, etc.)
  • Familiar with Google Suite (Gmail, GCal, GDocs, etc.)
  • Familiar with iPhone and Android
  • Experience using remote support tools (Bomgar, Remote Desktop Connect, GoToAssist, etc.)
  • Experience with documenting processes and procedures
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By clicking the “I Accept” button you expressly make the following representations and warranties and give your consents as described below:

Snap Inc. collects your personal data for the purposes of managing Snap Inc.’s recruitment related activities as well as for organizational planning purposes globally. Consequently, Snap Inc. may use your personal data in relation to the evaluation and selection of applicants including for example setting up and conducting interviews and tests, evaluating and assessing the results thereto and as is otherwise needed in the recruitment processes including the final recruitment.

Snap Inc. does not disclose your personal data to unauthorized third parties. However, as a global corporation consisting of multiple affiliated companies in various countries, Snap Inc. has international sites and Snap Inc. uses resources located throughout the world. Snap Inc. may from time to time also use third parties to act on Snap Inc.’s behalf. You agree to the fact that to the extent necessary your personal data may be transferred and/or disclosed to any company within Snap Inc. group of companies as well as to third parties acting on Snap Inc.’s behalf, including also transfers to servers and databases outside the country where you provided Snap Inc. with your personal data. Such transfers may include for example transfers and/or disclosures outside the European Economic Area and in the United States of America.

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