Who we are ✨

Snackpass is building social meets mobile ordering for restaurants. Skip the line and get rewards with friends.

Our users save time, save money and connect with friends on our social commerce layer that includes social rewards, group buying, and social menu. Meanwhile, we help restaurants recruit new customers, engage existing ones, and streamline operations to ultimately grow their business. Snackpass is transforming the restaurant ordering experience into a rich, personalized and social experience.

Snackpass is one the largest social commerce platforms in the US, one of the fastest growing marketplaces, and a top 100 YC company.  We’re backed by Andreessen Horowitz, Y Combinator, First Round Capital, and Craft Ventures.  We are growing 3x YoY and are a team of 80 people.  And we’re just getting started.  The environment at Snackpass is high impact, fast paced, and empowering for everyone.  We are growing fast and looking for hungry and humble builders to join us in any of our hubs (NYC, SF, LA) or remotely.

 
Opportunity
 
While we’ve seen the rise of online delivery apps, delivery makes up less than 10% of the restaurant market. The rest — takeout and dine-in — remains offline, anonymous, and on the verge of disruption. There is a $600B opportunity to make offline takeout and dine-in transactions digital, social, and mobile, and we’re leading this movement. We started on college campuses and are now bringing Snackpass to every college campus and city in the country. 

About the Role ✨

As a Hardware Reliability Engineer - Network, you’ll be working on one of the most important aspects of our product and business: hardware network reliability and process engineering. You’ll work to investigate failures, launch root cause analysis and implement solutions for our existing hardware (self-order kiosks, kitchen display system, etc.) as not-yet-released products, with a special focus on network configurations. Snackpass provides a wide range of hardware products to elevate the order-ahead and pick up experience for the quick-serve restaurants. 

If you’re a generalist looking to take a front seat on building a hardware product from 0 to 1 and having full ownership on strategizing our reliability roadmap, we want to chat with you! We’re a fast growing startup where decisions are made quickly and new ideas are tested everyday. We work very closely with our restaurant partners to ensure their day-to-day operations using Snackpass are successful.  

This is a hybrid role (remote/in-person) based in the Bay Area. Our HW lab is in San Francisco with testing sites in Berkeley. We have a flexible schedule for WFH but you should be comfortable visiting the HW lab and testing sites as needed.

What you'll be working on 💻

  • Own the hardware reliability strategy and manage the setup and deployment process. See your product be used everyday at our restaurant partners sites.  
  • Test and evaluate a robust network setup strategy for all of our hardware products.
  • Advocate for HW reliability through testing, release planning, and documentation.
  • Work closely with the data analytics team to identify issues and set up proactive troubleshooting procedures.
  • Perform root cause analysis to increase the reliability and resilience of systems.
  • Create KPIs for tracking successful operations of our HW products.
  • Perform field testing of new hardware products to discover customer pain points and identify unmet needs.

About you 🤝

  • Knowledge and hands-on experience with mechanical or electrical systems, especially in network configurations.
  • At least 1-2 years of experience in network engineering or similar fields
  • Knowledge (or high interest) in the failure mechanisms of consumer electronics pertaining to network setups (routers, switches, VPNs, failover network etc.)
  • Experience developing and performing reliability tests.
  • Bachelor’s degree in an engineering discipline or equivalent. 

Benefits 🎁

  • Health, dental, and vision insurance 
  • Unlimited paid time off and 12 paid holidays
  • Remote friendly
  • Home office stipend
  • Professional development stipend
  • Flexible hours
  • Ample Snackpass swag
  • 12 weeks paid parental leave
  • Employee referral bonus program

Snackpass is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. In fact, we are confident that the most inclusive and diverse teams accomplish the most extraordinary results.

Snackpass is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. In fact, we are confident that the most inclusive and diverse teams accomplish the most extraordinary results.

 

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