Who we are ✨

Snackpass is building social meets mobile ordering for restaurants. Skip the line and get rewards with friends.

Our users save time, save money and connect with friends on our social commerce layer that includes social rewards, group buying, and social menu. Meanwhile, we help restaurants recruit new customers, engage existing ones, and streamline operations to ultimately grow their business. Snackpass is transforming the restaurant ordering experience into a rich, personalized and social experience.

Snackpass is one the largest social commerce platforms in the US, one of the fastest growing marketplaces, and a top 100 YC company.  We’re backed by Andreessen Horowitz, Y Combinator, First Round Capital, and Craft Ventures.  We are growing 7x YoY and are a team of 80 people.  And we’re just getting started.  The environment at Snackpass is high impact, fast paced, and empowering for everyone.  We are growing fast and looking for hungry and humble builders to join us in any of our hubs (NYC, SF, LA) or remotely.

 
Opportunity ✨
 
While we’ve seen the rise of online delivery apps, delivery makes up less than 10% of the restaurant market. The rest — takeout and dine-in — remains offline, anonymous, and on the verge of disruption. There is a $600B opportunity to make offline takeout and dine-in transactions digital, social, and mobile, and we’re leading this movement. We started on college campuses and are now bringing Snackpass to every college campus and city in the country. 

About the Role ✨

We are looking for an Operations Supervisor - Warehouse to join our Operations Team and help us get our restaurants up and running and keep them in top shape. The Operations Supervisor will manage and maintain the day-to-day operations of the central warehouse, assist in fulfillment and logistics and ensure the end customer experience for our partners is world-class level. This role will report directly to the Operations Manager.  

What you’d be working on 💻

  • Manage the day-to-day operations of the Snackpass NYC warehouse:
    • Shipping and receiving
    • Inventory management 
    • Light manufacturing
    • Reverse logistics
    • Shipment tracking
  • Ensure all shipping and logistics SLAs are met and completed accurately and in a timely manner
  • Build and assemble hardware that includes kiosks, tablets and kits
  • Track, report and forecast critical supply and demand metrics. Use data to optimize processes, creatively solve problems, and track results
  • Write reports and updates on the operations and supply of the Hayward warehouse
  • Hire and manage a team of warehouse contractors 
  • Perform troubleshooting and assistance support with hardware and software products at the warehouse
  • Work closely with our Onboarding, Sales, and Product teams to deliver a word class experience to our restaurant partners

 About you 🤝

  • Based in NYC
  • Warehouse experience required
  • 5+ years experience
  • Experience using various computer programs
  • Knowledge of OHSA Requirements
  • Familiar with Lean Six Sigma practices a plus
  • Highly motivated and self-managing
  • Comfortable managing a team of people
  • Great communication and relationship building skills
  • Organized, thorough, and attentive to detail
  • Able to prioritize and juggle a variety of tasks
  • Must be able to lift up to 50lbs
Benefits 🎁
  • Health, dental, and vision insurance 
  • Unlimited paid time off and 12 paid holidays
  • Remote friendly
  • Home office stipend
  • Professional development stipend
  • Flexible hours
  • Ample Snackpass swag
  • 12 weeks paid parental leave
  • Employee referral bonus program

Snackpass is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. In fact, we are confident that the most inclusive and diverse teams accomplish the most extraordinary results.

 

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