Snackpass is building social checkout for restaurants. We believe that in 5 years, restaurants will be entirely cashier-less. Snackpass mobile order and kiosk are the next generation of the in-store customer experience, replacing traditional registers. We enable mobile ordering, group buying, and social rewards for users. On our platform, restaurants grow their brand by converting offline purchasers into digital followers, while saving on labor costs.
At over $60m in annual GMV, Snackpass is one the largest social commerce platforms in the US, one of the fastest growing marketplaces, and a top 100 YC company. We’re backed by Andreessen Horowitz, Y Combinator, First Round Capital, and Craft Ventures. We are growing 7x YoY and we built this with a team of under 50 people. And we’re just getting started. The environment at Snackpass is high impact, fast paced, and empowering for everyone. We are growing fast and looking for hungry and humble builders to join us in any of our hubs (NYC, SF, LA) or remotely.
While we’ve seen the rise of online delivery apps, delivery makes up less than 10% of the restaurant market. The rest — takeout and dine-in — remains offline, anonymous, and on the verge of disruption. There is a $600B opportunity to make offline takeout and dine-in transactions digital, self-service, and connected, and we’re leading this movement.
About the Role ✨
We are looking for an Operations Specialist to join our Launch Ops team and help get our restaurants up and running and keep them in top shape. The Operations Specialist is in charge of setting up, maintaining and implementing Snackpass equipment and signage at restaurant partners, as well as consistently checking in on restaurants to make sure they have all the resources for success. This is a part time, contract role that requires a minimum of 10 hours availability per week.
What you'll be working on 💻
Set up new restaurant partners with the equipment and training to go live in the Snackpass app. Equipment includes Snackpass kiosks, tablets, and signage
Responsible for fixing tablets and kiosks, replacing equipment, and making sure each restaurant has all the requisite Snackpass resources
Support the Launch Ops team with launch and marketing plans.
Represent the Snackpass brand to our restaurant partners, providing them with an A+ customer experience
About you 🤝
Comfortable with assembling and repairing kiosks, working with a screwdriver and lifting up to 40 pounds
Highly motivated and self-managing
Great communication, relationship-building, and problem solving skills
Organized, thorough, and attentive to detail
Able to prioritize and juggle a variety of tasks
Available to work 10 hours a week
Reliable transportation to travel to restaurant partners in and around the New Haven Area
Snackpass is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. In fact, we are confident that the most inclusive and diverse teams accomplish the most extraordinary results.