POSITION SUMMARY: The Technical Services Associate I provide first and second level IT support to over 300 user accounts across the Smart Warehousing employee community both in person and remotely. This role will support the ticket queue in ServiceNow as well as tech support procures, sets-up, issues, and retrieves IT equipment from all internal company users. This role will also provide support to the members of the tech services team as required
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Responsible for resolving Tier 1 & basic Tier 2 IT Help Desk tickets.
- Acts as initial point of contact for technical assistance.
- Supports the management of IT assets and inventory, tracking equipment and users, including purchasing restock.
- Deploys and recalls IT equipment as needed, setting up new users and shipping out equipment.
- Creates, maintains, and updates user accounts in various software platforms.
- Completes basic configuration changes in Smart Warehousing’s inventory management system, SWIMS.
- Troubleshoots and repairs IT hardware.
- Follow up via email, phone call, direct message, or other internal avenue in a timely manner to clarify issues and ticket information.
- Other duties as assigned.
“THE PERSON” | MINIMUM REQUIREMENTS:
- Associates degree or higher in technology-based discipline or high school diploma and 2+ years of prior technology or help desk support experience.
- Experience with Microsoft Office 365.
- Ability to lift 50 lbs.
- Experience with troubleshooting hardware (Printers, PCs, Chromebooks, Tablets, Scanners, etc.).
- Strong customer service and communication skills, both verbal and written.
- Experience with remote desktop applications and help desk software.
- Experience in a help desk environment preferred.
- Experience with Windows.
- Flexibility to work a variety of shifts
- Experience with Mac OS preferred.
- Knowledge of basic networking fundamentals preferred.
- Related technical certifications preferred.
KEY ATTRIBUTES:
- Strong organizational and time management skills.
- Strong teamwork orientation
- Ability to work independently with minimal supervision.
- Good problem-solving, attention to detail, and analytical skills.
REASONS TO COME WORK FOR SMART:
At Smart we offer a wide range of employee benefits including, but not limited to:
- Competitive compensation packages
- A wide range of benefits including 401K with company match.
- Medical, Dental, and Vision healthcare plans
- Parental leave
- Professional growth and internal promotion opportunities due to continuous organizational growth
- Holiday pay
- Flexible work schedules for headquarter positions and multiple shift options for warehouse roles.
Smart Warehousing is an equal opportunity employer. We are committed to creating a diverse and inclusive environment, and do not discriminate based on race, age, gender, national origin, religion, sexual orientation, status as a protected veteran, or status as an individual with a disability as well as all other characteristics and qualities protected by federal, state, or local law.
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