HR (People) Business Partner, Costa Rica

Smartsheet is looking for an HR (People) Business Partner to join our People & Culture (P&C) team, and support our growing employee population in San Jose, Costa Rica. You will support our global P&C programs and work directly with our teams in the Costa Rica office.  You will be a member of the People Business Partner (PBP) team collaborating with employees and leaders across functions at Smartsheet. You will report to the Director of People Business Partners, General & Administrative (G&A).

In 2005, Smartsheet was founded on the idea that teams and millions of people worldwide deserve a better way to deliver their very best work. Today, we deliver a leading cloud-based platform for work execution, empowering organizations to plan, capture, track, automate, and report on work at scale, resulting in more efficient processes and better results.

You will:

  • Act as first point of contact for a variety of employee relations inquiries in the Costa Rica office; providing support and guidance to employees and leaders to help interpret policies, employment law, and best practices.
  • Assist with the full employee life cycle from onboarding through to off-boarding.
  • Assist with the input, maintenance, and accuracy of employee data, ensuring timeliness and completeness.
  • Provide input to Talent Acquisition, Compensation, Benefits, Payroll and PBP team to ensure P&C programs and processes reflect local employment regulations and practices.
  • Ensure consistent application of our global P&C programs and help mitigate risk with sound judgment and recommendations.
  • Participate on project teams supporting implementation of P&C programs and initiatives that drive organizational health such as performance management, talent reviews, employee engagement, change management, etc.
  • Assist the Manager and G&A People Business Partner team with investigations, disciplinary action and grievances as required, ensuring appropriate documentation and record retention.
  • Ensure updates to existing and new P&C programs are communicated and implemented in the organizations you support.
  • Help implement, communicate, and train on Costa Rica-specific P&C programs and processes
  • Assist in gathering, analyzing data and sharing metrics with the business, in support of established People objectives and initiatives.
  • Contributes to HR processes, policies and procedures, and propose changes or updates as needed.
  • Perform other duties as assigned, including interim coverage for other members of the People Business Partner team as needed.

You have:

  • University degree in HR, business administration, or a related field preferred.
  • 5+ years of direct HR experience with emphasis on employee and manager relations. 
  • Effective interpersonal skills, including the ability to interact with individuals inside and outside Smartsheet in a way consistent with our values and commitment to service.
  • Strong knowledge of HR disciplines and local employment law and practices.
  • Strong attention to detail, time management and organizational skills.
  • Ability to effectively interact and partner with employees and leaders at all levels.
  • Clear verbal and written communication skills, including Spanish and English language proficiency. 
  • Comfort delivering presentations and facilitating workshops to various audience levels within an organization.
  • Ability to work independently, manage shifting priorities, demonstrate good personal judgment, and effectively handle tasks under pressure.
  • Ability to exercise discretion and confidentiality handle sensitive matters and information
  • Experience using Microsoft Office and Google for Work.
  • Ability to consolidate information from various sources including feedback from others to reach sound decisions.
  • Experience with Smarsheet and Workday is a plus.

Perks & Benefits:

  • Fully paid Health & Life insurance for full-time employees and family members
  • Monthly stipend to support your work and productivity
  • 12 days paid Vacation + Flexible Time Away Program
  • 20 weeks fully paid Maternity Leave
  • 12 weeks fully paid Paternity/Adoption Leave
  • Personal paid Volunteer Day to support our community
  • Opportunities for professional growth and development including access to LinkedIn Learning online courses
  • Company Funded Perks including a counseling membership and your own personal Smartsheet account

 Equal Opportunity Employer:

Smartsheet is an Equal Opportunity Employer committed to fostering an inclusive environment with the best employees. We provide employment opportunities without regard to any legally protected status following applicable laws in the US, UK, Australia, Germany and Costa Rica. If there are preparations we can make to help ensure you have a comfortable and positive interview experience, please let us know.

At Smartsheet, we aim to build an inclusive environment that encourages, supports, and celebrates the diverse voices of our team members who also represent the diverse needs of our customers. We're looking for people who are driven, authentic, supportive, effective, and honest. You're encouraged to apply even if your experience doesn't precisely match our job description—if your career path has been nontraditional, to set you apart. At Smartsheet, we welcome diverse perspectives and people who aren't afraid to be innovative—join us!



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