Client Services Director (Remote Eligible)

Smartsheet is looking for an experienced Client Services Director, who will be responsible for selling the Smartsheet Professional Services portfolio, both independently and working closely alongside the Accounts sales teams to enable Smartsheet customers to gain the maximum value from their software investment. This role will be responsible for selling to the Large Enterprise market to develop new accounts and/or expand existing customers within an established territory and/or channel.

You will be leading the sales process for our Professional Services Sales team to maximize revenue growth and business-critical adoption throughout the Customer’s enterprise. In this role, you will develop and present a multi-year Services Strategy to new prospects and existing customers. You will be responsible for managing the Services Sales lifecycle from the proposal through the final signature of the SOW. You will work closely with the Sales team as a trusted advisor and business partner.

The right candidate will have strong business acumen and a successful track record of selling professional services to business and IT executives, including the ability to translate client needs into appropriate Smartsheet consulting solutions. Strong sales experience in a software and services environment with a proven track record of success is a must.

Responsibilities:

  • Successfully achieving quotas to generate Professional Services sales 
  • Lead the services pre-sales process with the sales team or independently to understand the customer’s business and technical objectives
  • Lead all aspects of the Professional Services sales process, advise customers on services strategy, preliminary solution architecture, and Statement of Work related to the developed solution architecture
  • Uplevel customer/account team conversations across the full Customer Outcomes lifecycle to promote Platform and Multi-Solution deals
  • Create Professional Services opportunities, manage pursuits, present project SOW’s and be an integral partner in closing deals
  • Manage the customer relationship(s) from initial discussions to close of the deal and maintain customer relationships to help ensure project success and support the sale of additional services offerings
  • Conduct yourself as the liaison of each Tier I project engagement, providing status updates to the sales team in a pro-active cadence, through engagement closure
  • Present Professional Services offerings to existing customers and new prospects
  • Work closely with customer procurement teams to develop relationships and move opportunities through the cycle
  • Work collaboratively with the respective Professional Services leaders for resource planning to ensure successful knowledge transfer and onboarding of new customers
  • Other duties as assigned

Requirements: 

  • Seven to Ten (7-10) years of experience carrying a services sales quota for Enterprise customers
  • Experience closing large >$250k professional services opportunities
  • Ability to articulate and position the value proposition of the PS offerings through:
    • Territory management and account planning
    • Prospecting and identifying business opportunities in assigned territory
  • Demonstrated excellence in verbal and written communication skills, to include: needs analysis, positioning, business justification, closing techniques
  • Ability to persuade others through presentations and written communication
  • Ability to develop and articulate Business Cases / ROI studies
  • Ability to travel, as needed, up to 50%
  • BS degree or equivalent, advanced degree highly desirable. 

About Smartsheet

Smartsheet is an Equal Opportunity Employer committed to fostering an inclusive environment with the best employees. We provide employment opportunities without regard to any legally protected status in accordance with applicable laws in the US, UK, and Australia. If there are preparations we can make to help ensure you have a comfortable and positive interview experience, please let us know.

At Smartsheet, we strive to build an inclusive environment that encourages, supports, and celebrates the diverse voices of our team members who also represent the diverse needs of our customers. We’re looking for people who are driven, authentic, supportive, effective, and honest. You’re encouraged to apply even if your experience doesn’t precisely match our job description—if your career path has been nontraditional, that will set you apart. At Smartsheet, we welcome diverse perspectives and people who aren’t afraid to be innovative—join us! 

Equal Opportunity Employer:

Smartsheet is an Equal Opportunity Employer committed to fostering an inclusive environment with the best employees. We provide employment opportunities without regard to any legally protected status in accordance with applicable laws in the US, UK, and Australia. If there are preparations we can make to help ensure you have a comfortable and positive interview experience, please let us know.

At Smartsheet, we strive to build an inclusive environment that encourages, supports, and celebrates the diverse voices of our team members who also represent the diverse needs of our customers. We’re looking for people who are driven, authentic, supportive, effective, and honest. You’re encouraged to apply even if your experience doesn’t precisely match our job description—if your career path has been nontraditional, that will set you apart. At Smartsheet, we welcome diverse perspectives and people who aren’t afraid to be innovative—join us! 

 

Perks & Benefits:

  • HSA, 100% employer-paid premiums, or Buy-up medical/vision and dental coverage options for full-time employees
  • Equity - Restricted Stock Units (RSUs) with all offers
  • Lucrative Employee Stock Purchase Program (15% discount)
  • 401k Match to help you save for your future (50% of your contribution up to the first 6% of your eligible pay)
  • Monthly stipend to support your work and productivity
  • Flexible Time Away Program, plus Incidental Sick Leave
  • Up to 24 weeks of Parental Leave
  • Personal paid Volunteer Day to support our community
  • Opportunities for professional growth and development including access to LinkedIn Learning online courses
  • Company Funded Perks, including a counseling membership, primary care membership, local retail discounts, and your own personal Smartsheet account
  • Teleworking options from any registered location in the U.S. (role specific) 

 

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