Smartsheet is seeking to hire a Desktop Systems Specialist to an already established Corporate IT team to provide the highest quality support to both our onsite and remote employees in a professional environment. We're looking for a self-motivated and service-oriented individual with the integrity who can make an immediate, positive impact. You will also work in collaborating, participating in the design and implementation of new services and programs. You will report to our Service Desk Manager located in our Bellevue, WA office. 

In 2005, Smartsheet was founded on the idea that teams and millions of people worldwide deserve a better way to deliver their very best work. Today, we deliver a leading cloud-based platform for work execution, empowering organizations to plan, capture, track, automate, and report on work at scale, resulting in more efficient processes and better business outcomes.

Responsibilities:

  • Provide 2nd tier support to identify, investigate and resolve technical problems
  • Monitor the request queue and provide direct support to users regarding their issues or escalate as needed
  • Provides day-to-day technical support to employees for internal desktop systems software and hardware
  • Installs, configures and troubleshoots desktop systems, workstations, and laptops
  • Maintains passwords, data integrity and file system security for the desktop environment
  • Communicates highly technical information to both technical and non-technical personnel
  • Recommends hardware and software solutions, including new acquisitions and upgrades
  • May participate in development of information technology and infrastructure projects
  • May conduct training programs designed to educate an organization's computer uses about basic and specialized applications
  • Review existing documentation for areas of improvement
  • Submit knowledge entries to allow greater first call resolution
  • Provide data entry and reconciliation of existing databases and spreadsheets for consolidation and validation
  • Maintain IT department- Organize supplies, purchase and recommend improvements as necessary
  • Other duties as required

Qualifications & Skills: 

  • Desire to interact with end users or clients in a courteous, professional manner
  • Prefer an associate's degree in a related area and 2 years of experience in the field or in a related area
  • Familiar with IT standard concepts, practices, and procedures
  • Strong customer service skills
  • Strong communication skills
  • Knowledge of Windows clients and servers as used in a corporate environment
  • Understanding of Active Directory, group policy and the Windows security model
  • Experience in troubleshooting TCP/IP network environment
  • Experience troubleshooting hardware, PCs, laptops and a variety of mobile devices
  • Demonstrated ability to handle multiple projects and assignments
  • Demonstrated ability to manage work schedules, project and task priorities
  • Demonstrated problem-solving skills and attention to detail
  • Experience in desktop support environment- Ticketing system, direct and on-call contact with customer, team oriented environment
  • Experience troubleshooting PC desktops and laptops, software, hardware, Microsoft office suites, email, printers and peripherals
  • Flexible schedule as this job may require extended support hours, occasional night, weekend and some on-call work

Perks & Benefits: 

  • 100% employer-paid medical, dental, and vision coverage for full-time employees
  • Equity - Restricted Stock Units (RSUs) Equity with all offers
  • Lucrative Employee Stock Purchase Program (15% discount)
  • 401k Match to help you save for your future (50% of your contribution up to the first 6% of your eligible pay)
  • Monthly stipend to support your work and productivity
  • 15 days PTO to start, plus Flexible Sick Leave
  • Teleworking options from any registered location in the U.S. (role specific)
  • Up to 24 weeks of Parental Leave
  • Personal paid Volunteer Day to support our community
  • Opportunities for professional growth and development including access to Audible for Business and LinkedIn Learning online courses
  • Company Funded Perks, including a counseling membership, primary care membership, local retail discounts, and your own personal Smartsheet account

Equal Opportunity Employer:

Smartsheet is an Equal Opportunity Employer committed to fostering an inclusive environment with the best employees. We provide employment opportunities without regard to any legally protected status in accordance with applicable laws in the US, UK, and Australia. If there are preparations we can make to help ensure you have a comfortable and positive interview experience, please let us know.

At Smartsheet, we strive to build an inclusive environment that encourages, supports, and celebrates the diverse voices of our team members who also represent the diverse needs of our customers. We're looking for people who are driven, authentic, supportive, effective, and honest. You're encouraged to apply even if your experience doesn't precisely match our job description—if your career path has been nontraditional, that will set you apart. At Smartsheet, we welcome diverse perspectives and people who aren't afraid to be innovative—join us! 

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At Smartsheet, we strive to build an inclusive environment that encourages, supports, and celebrates the diverse voices of our team members. Individuals seeking employment at Smartsheet are considered without regards to race, ethnicity, color, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender, gender identity, gender expression, genetic information, physical or mental disability, registered domestic partner status, caregiver status, marital status, veteran or military status, citizenship status, or any other legally protected category in the US, UK, and Australia.

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