The Customer Operations Analyst team is an expanding team looking to capitalize on partnerships developed with stakeholders across Smartsheet. As the Customer Operations Analyst Intern you will have significant opportunities to apply the theoretical knowledge learned throughout your college career in a practical setting by working with real datasets and develop the soft skills required to succeed in a professional environment. Throughout the summer, you will report to the Manager, Customer Operations Analysis and will work closely with analysts on the team to create and enhance reporting, analyze operational execution of the Services teams, and communicate insights to stakeholders. You will work to develop a prediction model that ensures customer success through our Services engagements. On a day to day basis, you will become certified in Smartsheet, have exposure to the entire process of analysis, from our request workflow in Smartsheet, to mining for data using SQL, socializing insights using Tableau, and validating data using Salesforce.
- Heading into Junior or Senior standing
-Enrolled in a business or related major (undertaken analytics and business courses)
-BI platform (e.g. Tableau, Power BI, Qlik etc.)
-Proficient in SQL and Excel
-Salesforce platform knowledge is a bonus
-Strong soft skills (will be exposed to a variety of audiences)
In 2005, Smartsheet was founded on the idea that teams and millions of people worldwide deserve a better way to deliver their very best work. Today, the company delivers a leading cloud-based platform for work execution, empowering organizations to plan, capture, track, automate, and report on work at scale, resulting in more efficient processes and better business outcomes. Smartsheet went public on the New York Stock Exchange in April 2018 and currently enables collaboration, better decision making, and accelerated innovation for over 76,000 domain-based customers in 190 countries, including 96 of the Fortune 100.
Smartsheet is a place where people love what they do and are empowered to do their best work everyday. We support one another and achieve our goals as a team, not as individuals. Each person, at every level, gets to have an impact.
Honest: Be truthful and do what is right Supportive: Be kind and help each other succeed Driven: Operate with urgency and focus on results Innovative: Develop new ideas and think creatively Authentic: Be real and challenge directly Effective: Deliver quality
Smartsheet is an Equal Opportunity Employer. Individuals seeking employment at Smartsheet are considered without regard to race, ethnicity, color, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender, gender identity, gender expression, genetic information, physical or mental disability, registered domestic partner status, caregiver status, marital status, veteran or military status, citizenship status, or any other legally protected category.