Who We Are

Founded in 2017, SmartRent, Inc. (NYSE: SMRT) is the leading provider of smart home and property operations solutions for the rental housing industry.

We’re doing big things in the proptech world! SmartRent has been recognized as a winner of HousingWire’s Tech100 Real Estate awards in 2021, 2022, and 2023 for the most innovative tech company serving the mortgage and real estate industries; named on Deloitte’s 2023 Technology Fast 500™ list of fastest-growing companies; and our CEO, Lucas Haldeman, was recognized as an EY Entrepreneur Of The Year® 2023 —and we’re just getting started.

Job Description

We are actively seeking an experienced Network Operations Center (NOC) Manager to help establish and lead a newly formed NOC function here at SmartRent. As the NOC Manager, you will play a pivotal role in ensuring seamless, reliable, and efficient network operations for customers utilizing our Community Wi-Fi solution on their properties. You will not only build and manage the team responsible for the maintenance and support of network hardware but also spearhead initiatives to enhance our Wi-Fi infrastructure's performance and reliability. The ideal candidate will have a proven track record in building and managing technical teams from the ground up, possess in-depth knowledge of network protocols, and excel in problem-solving. Moreover, we are looking for someone who can provide strategic technical leadership, specifically in Wi-Fi architecture, driving the optimization and innovation of our new Wi-Fi networks.

In this position, you’ll report to our VP of Cloud Infrastructure and work on-site at our Scottsdale, AZ headquarters.

Responsibilities

Hire, onboard, and manage a team of Network Technicians, providing guidance, support, and fostering a collaborative and innovative team culture.
Oversee the day-to-day operations of the NOC, ensuring efficient handling of escalated network-related tickets and timely issue resolution.
Oversee the adherence to ticket service level agreements (SLAs) while maintaining organized records and reports of the team key performance indicators (KPIs) and other relevant metrics.
Manage the validation and provisioning of network hardware for new projects and communities.
Collaborate with project management teams to ensure hardware configurations align with network standards and requirements.
Supervise network performance monitoring, identifying bottlenecks, and proactively optimizing network configurations for optimal efficiency.
Implement changes and upgrades to improve network reliability and performance.
Ensure proper backups and configuration snapshots are taken on a regular cadence.
On-Call Rotation: Maintain a 24/7/365 on-call support on a rotation with other team members, including availability on nights and weekends.
Spearhead the development of initial processes and procedures, optimizing over time to drive department efficiencies as the function scales.
Ensure accurate and up-to-date documentation of network configurations, changes, and troubleshooting procedures.
Generate and analyze reports on network performance, incident resolution, and hardware provisioning status.
Foster collaboration with cross-functional teams, including developers, project managers, and support teams, to address network-related challenges.
Communicate effectively with key stakeholders, providing clear and concise updates on network-related activities.

Required Qualifications

5+ years of experience in a Network Operations Center.
At least 2 years of proven experience in a people management role.
In-depth knowledge of networking, protocols, hardware, and troubleshooting techniques.
Prior experience with commercial or residential community-based Wi-Fi and network technologies.
Strong analytical and problem-solving skills.
Excellent communication skills and collaboration abilities.
Ability to work in a 24/7/365 operation on a national scale.

Preferred Qualifications

Bachelor's degree in Computer Science, Information Technology, or related field, or equivalent years of relevant experience.
Additional certifications such as Cisco (CCNA/CCNP), Cambium Certified Engineer, RUCKUS Certified Network Implementer (RCNI), RUCKUS Certified Networking Associate (RCNA), RG Nets (rXg), etc.

#LI-Hybrid

#LI-AV1

For our US employees, we offer 100% employer-paid medical coverage, flexible PTO (because we know how important work-life balance is), and competitive 401k and employee stock purchase plans to invest in your future. You’ll fit right in if you:

Do the hard work and go out of your way to deliver excellence
Own outcomes and learn from your mistakes
Are a collaborative and supportive team player; win or lose you lift others up
Value authenticity, other’s perspectives, and diversity in the workplace
Have a passion for smart tech and the real estate industry

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