Customer Success Manager

Are you passionate about being at the forefront of the ever-evolving social advertising industry? Do you take pride in driving retention and growth among valued customers by understanding their business needs and helping them succeed?

We’re looking for a dynamic Customer Success Manager to join us, as part of our growing Customer Success team, in our mission to help advertisers unlock greater performance and creativity in social advertising by combining ad buying and creative automation.

In this role, you will manage a growing book of business and drive adoption and outcomes leading to renewals, expansion, and advocacy across your portfolio. You function as the crucial link between customers, partners like Facebook, Pinterest and Snapchat, and our Product Development teams. You will be delivering first-class support, challenging the status quo and building solutions for business needs and outcomes. 

As a Customer Success Manager at Smartly, you will...

• Act as the main point of contact for customers to deliver an exceptional customer experience and ensure they get the most value out of their social advertising
• Become a specialist in the Smartly platform and social advertising in general so as to be able to continuously solve problems for customers and provide best practices and consultative advice
• Build and foster strong relationships with customers as well as partners like Facebook and Pinterest
• Be the voice of customers to inform our sales process and product roadmap
• Collaborate effectively across functions including Sales, Marketing, Technical Solutions, Services, Product and Engineering
• Help Smartly build a world-class Customer Success organization; contribute to build a library of knowledge that differentiates us from competitors and helps win and retain customers, optimize existing processes within the company and actively enhance all Customer Success initiatives

We are looking for you, if you...

• Possess 3+ years of relevant experience in a customer success or similar customer-facing function
• Have advanced knowledge of social advertising (Facebook, Pinterest, Snapchat etc)
• Are highly empathetic, with a positive attitude and a strong desire to help our customers reach their goals
• Have a results-driven mentality, with a bias for action and collaboration
• Are able to explain complex concepts clearly and translate data into insights
• Have strong spoken and written communication skills
• Are able and willing to travel for meetings, conferences and industry events (when possible)

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