Are you passionate about being at the forefront of the ever-evolving social advertising industry? Do you take pride in driving retention and growth among valued customers by understanding their business needs and helping them succeed?

As a Customer Success Manager at, you'll take ownership of your own customers from the first week on, give consultative advice, scope and drive successful product trials and drive customer engagement. You will function as the crucial link between customers, Meta, Pinterest, Snapchat, and TikTok and our product development team. You get a seat on the cutting edge of the fast-paced online marketing industry, where you will grow and nurture your own book of business, manage customer relationships with large advertisers, and scale the operations of an ambitious growth company.

In this Helsinki-based role, you will be a part of the EMEA North & MENA Customer Success team.

Please note: This opportunity is a 1 year fixed term contract.

As a Customer Success Manager at, you will...

  • Manage and nurture your own customer accounts through day to day communication and online marketing expertise.
  • Work closely with customers to hone their online marketing strategy and quickly resolve advertiser issues including scaling budgets, campaign performance and manual work. 
  • Take full ownership and responsibility of growing and managing your own book of business and develop vertical expertise (e.g. e-commerce, travel, classified, mobile apps, etc).
  • Develop and maintain excellent knowledge and skills for tool and paid social advertising in general so that you're constantly able to solve customers' problems.
  • Build, manage and develop strong relationships with customers and partners such as Meta, Pinterest, Snapchat and TikTok
  • Collaborate closely with internal teams such as Product development, Creative Services and Partnerships to maintain quick feedback loops and progress on projects
  • Identify Smartly tooling solutions for your clients business goals
  • Maintain knowledge of Smartly (not just for solving customers’ problems) but also for spotting not-explored growth opportunities for your client
  • Work closely with internal teams such as Client Partners & Sales to identify growth opportunities for your client

We're definitely looking for you, if you...

  • Have 3+ years of relevant experience in a customer success or similar customer-facing function
  • Have a great understanding of the digital marketing landscape with expertise in Social Advertising (Meta, Tiktok, Snapchat, Pinterest)
  • Are highly empathetic, with a positive attitude and a strong desire to help our customers reach their goals.
  • Are a results-driven mentality, with a bias for action and collaboration.
  • Are able to explain complex concepts clearly and translate data into insights.
  • Have an affinity in driving and finding solutions for your customers (e.g. Have an interest in improving efficiency through automation)
  • Are able to adapt at connecting holistic business strategies with comprehensive media approaches, demonstrating a clear understanding of their interplay
  • Have experience in managing expectations and expertly guiding customers, empowering them to become self-sufficient and make informed decisions
  • Have strong spoken and written communication skills in English. 
  • Are able to work in a hybrid capacity from our Helsinki office 2 days a week (more if you like).
  • Are able and willing to travel for meetings, conferences and industry events.


#LI-Hybrid #LI-HR1

Meet Smartly

Smartly is the AI-powered advertising technology company transforming ad experiences for brands and their consumers. Our comprehensive advertising platform seamlessly integrates the capabilities of media, creative, and intelligence to power more than 800 billion impressions and generate more than 300 billion creatives annually, delivering tangible business outcomes for brands and advertisers. We are the only company managing creative and media for 700+ brands worldwide and $5B in ad spend across the largest media platforms, including Facebook, Google, Instagram, Pinterest, Snap, and TikTok. Our end-to-end technology, unmatched access to media platforms and exceptional customer service help Fortune 500 brands to reach and engage consumers and learn what performs best.

Visit to learn more.

Apply for this Job

* Required
resume chosen  
(File types: pdf, doc, docx, txt, rtf)
cover_letter chosen  
(File types: pdf, doc, docx, txt, rtf)

Demographic Survey for

We invite you to complete this optional survey to help us evaluate our diversity and inclusion efforts. Submission of the information is strictly voluntary and refusal to provide it will not subject you to any adverse treatment or affect your job application. Information obtained will be kept separate from your name and job application. This information will be kept secure and confidential and will be used solely to evaluate our diversity and inclusion efforts.

What gender do you identify as? (Select one) *

I identify my ethnicity as (Select one) *

Veteran Status (Select one) *

Are you a person with a disability? (Select one) *

What is your age range? (Select one) *

Our system has flagged this application as potentially being associated with bot traffic. Please turn off any VPNs, clear your browser cache and cookies, or try submitting your application in a different browser. If this issue persists, please reach out to our support team via our help center.
Please complete the reCAPTCHA above.