Reporting to the Manager of Technical Services & Support, the Implementation Engineer is responsible for owning the technical project execution for implementations of the SmarterHQ platform for some of the world’s top brands. You will work directly with clients and multiple internal teams on approximately 2-4 implementations at a time and will be the technical delivery owner for these client launches.



  • Own the process of scoping the client’s website to understand the structure and availability of shopper behavioral data (e.g. browsing products / categories, carting and purchasing products)
  • Write Javascript that uses our API to tag client websites to collect behavioral data
  • Configure client account in the SmarterHQ platform, set up SFTP/FTP connections and API integrations to 3rd party integration partners (mostly Email Service Providers)
  • Import client product feeds and map to fields in the SmarterHQ platform
  • Document and test all aspects of the implementation
  • Audit prospective client websites to determine scope of implementation during the sales process



  • Strong client-facing verbal and written communication skills
  • 5+ years experience with Javascript, especially with tagging and scraping data from the DOM
  • Attention to detail, as it is critical to ensuring quality implementations
  • Ability to manage multiple projects concurrently
  • Excellent problem solving skills
  • Knowledge of ETL solutions such as Informatica a plus
  • Minimum of 5 years experience
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