Role

We are seeking a team-oriented and passionate IT Support & Operations Engineer to join our Engineering team. As our first-ever dedicated IT Support hire, you'll have a big opportunity for impact & ownership in this role. Specifically, you will establish the foundations of SmarterDx's formal IT support program. This is a hands-on support role where you'll handle reactive support tasks, but also be chiefly responsible for designing a system that allows us to do that at scale. This system will be integral to maintaining and improving SmarterDx’s corporate infrastructure.

Furthermore, this is a great opportunity to build an IT career into one that is closer to the software development life cycle and to work closely with teammates on security and DevOps initiatives. Our fully remote workforce simplifies many things but also gives rise to unique challenges in networking, security, and support that you will help us overcome.

This role is fully remote within the US.

Responsibilities

Serve as the first point of contact for internal and enterprise IT support, addressing hardware, software, and networking inquiries
Establish a scalable IT support function at SmarterDx
Source, provision, and maintain employee workstations (Almost entirely MacOS)
On-call support to triage incidents with our AWS-based web application
Employee onboarding and offboarding
Provide comprehensive documentation of IT procedures
Automate tasks when possible
Assist in the client-onboarding process when necessary. This may include assisting with security questionnaires, setting up VPN connections, etc.
Deep dive into workstation issues with root cause analysis

Your qualifications

5+ years of combined experience in IT support and network engineering roles, with a focus on MacOS and AWS
Enterprise IT support experience
Experience in providing IT support for both hardware and software issues
Experience with on-call support and maintaining/utilizing a run book
MDM experience
Experience in scripting and automation (e.g., Python, Bash, PowerShell)
Strong communication and collaboration skills, with a focus on delivering excellent service to end-users

Nice-to-have qualifications

AWS or IT Certifications
Knowledge of cybersecurity practices and protocols
Prior experience in a fast-paced tech or startup environment

Compensation

$100K to $140K base salary + equity

Benefits

Medical/dental/vision benefits
401k
Free One Medical membership
Parental leave
Remote first
Minimal bureaucracy
Incredible teammates!

Apply for this Job

* Required

First Name *

Last Name *

Email *

Phone *

Resume/CV *

(File types: pdf, doc, docx, txt, rtf)

Cover Letter

(File types: pdf, doc, docx, txt, rtf)

Have you ever worked at an early stage startup that was VC-backed? If so, what was the company and its stage? *

Do you have any experience providing enterprise IT support? (if you have only provided desktop support to internal clients, please select "No") *

Do you use a log aggregator or SIEM? If so, what kind(s)? *

Website

LinkedIn Profile

Your Pronouns

Will you now or in the future require SmarterDx to file a petition or application for employment-based visa status on your behalf to begin or continue employment with our company? If you have non-immigrant status, for example F-1 or H-1, your answer to this question should be “yes.” Please note that we regretfully cannot provide sponsorship for new employment-based visa status at this time. *

This role is remote, however, you must currently reside in the United States in order to be considered. Do you currently reside in the United States? *

As part of our hiring process, you will be asked to complete a background check once an offer of employment has been accepted. Are you willing to complete a background check? *

Our system has flagged this application as potentially being associated with bot traffic. Please turn off any VPNs, clear your browser cache and cookies, or try submitting your application in a different browser. If this issue persists, please reach out to our support team via our help center.

Please complete the reCAPTCHA above.