About Us:

SmartAsset is a leading online destination for financial advice that powers SmartAdvisor, the largest marketplace connecting consumers to financial advisors and financial products. Reaching more than 100 million people each month through its educational content and personalized calculators and tools, SmartAsset’s mission is to help people make smart financial decisions. Ranked on the Inc. 5000 list of fastest-growing private companies in 2021,SmartAsset recently closed a $110 million Series D round, valuing the company at over $1 billion. SmartAsset was also named to Y Combinator’s list of Top 100 Companies of all time, 2021 Best Financial Planning Technology Company in New York by Wealth & Finance International, and Forbes’ list of America’s Best Startup Employers in 2020.

Key Responsibilities:

  • Collaboratively apply your aptitude of helping people use their technology and provide troubleshooting assistance
  • Build trust with internal employees by responding to technical inquiries thoroughly
  • Provide assistance in a high-growth environment introducing new employees to their technology assets
  • Help new and existing employees use their technology assets more effectively through webinars and other training opportunities
  • Support the logistics of a high-growth environment by receiving technology assets, applying a custom image and shipping them to individuals
  • Develop your own career through the participation of longer term infrastructure projects
  • Maintaining hardware and software inventory
  • Creating and updating documentation for users and tech staff alike 

Skills:

  • 2+ years in an information technology support environment
  • Experience with troubleshooting complex technical issues
  • Recognition of common technical issues and helping end users help themselves before the need for helpdesk intervention
  • Demonstrated ability in collaboratively assisting Windows and Mac end users
  • Familiarity with Google Hosted Apps in the enterprise environment
  • Familiarity with mobile device management
  • Demonstrated ability in balancing short term needs with long term objectives
  • Good customer service, and educational skills

Perks:

  • Virtual happy hours and team social activities
  • Generous benefits package with cost of some medical and dental plans covered at 100%
  • 401(k) plan with match that immediately vests
  • Professional education reimbursement program
  • Paid Parental Leave



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