Small Door is membership-based veterinary care designed with human standards that is better for pets, pet parents, and veterinarians alike. We designed and delivered a reimagined veterinary experience via a membership that includes exceptional care, 24/7 telemedicine, and transparent pricing - delivered with modern hospitality in spaces designed by animal experts to be stress-free. We opened our flagship location in Manhattan's West Village in 2020 and have quickly expanded across the East Coast. Small Door now operates in New York City, Boston, Washington DC, and Maryland with continued expansion plans in 2024.

This is the fifth company that Small Door’s founders have been involved in building. In building Small Door, they partnered with the people responsible for beloved consumer experiences like Warby Parker and Sweetgreen, in addition to healthcare innovators such as One Medical, CityMD and Flatiron Health. Small Door has raised capital from Lerer Hippeau, Primary Ventures, Brand Foundry, Toba Capital, and Pentland Group. The broader management team brings experience from Casper, One Medical, Soulcycle, Warby Parker, Sweetgreen, Peloton, Gilt Groupe, Lightspeed, and Outbrain.

The Director of Central Operations plays a pivotal leadership role at Small Door Veterinary, driving operational excellence and efficiency across our locations. This role is at the heart of our mission to scale operations, enhance service delivery, and ensure we remain at the forefront of veterinary care. The ideal candidate will lead strategic initiatives to optimize processes, drive innovation, and uphold the highest standards of care and customer service. Reporting directly to the President, this position offers the opportunity to make a significant impact in a fast-growing, mission-driven organization.

What you’ll do

  • Develop and implement strategic initiatives to optimize operational processes and workflows, focusing on efficiency, scalability, and cost-effectiveness
  • Collaborate cross-functionally with departments such as finance, People Ops, sales, and product to streamline operations and align with company objectives
  • Establish and maintain key performance indicators (KPIs) for the Operations Team and our practices and liaise with our Regional Managers to achieve our goals
  • Identify areas for process improvement and automation and then execute on requested changes, working closely with our practice teams to implement improvements
  • Manage our change management process and run our prioritization process
  • Collaborate with our Practice Operations Team, fostering a culture of high performance, continuous improvement, and exceptional service
  • Negotiate and manage relationships with vendors, suppliers, and external partners, ensuring quality and cost-effectiveness
  • Ensure compliance with regulatory standards and best practices in the veterinary industry

Who you are

  • A minimum of 4+ years of experience in operations in a fast-paced environment; startup or consulting background preferred.
  • Strong analytical and problem-solving abilities.
  • Effective communicator able to work cross-functionally with different levels of the organization.
  • Experience with project management and analytics tools (e.g., Looker, Asana, Netsuite).
  • Adaptable and resilient, skilled in navigating ambiguity and leading change.
  • Passionate about animal welfare and committed to fostering a diverse, inclusive, and ethical workplace

What you'll get

  • Competitive salary
  • Equity ownership
  • Health, dental + vision insurance
  • 401K (plus 4% company match)
  • Upward mobility and growth opportunities
  • Generous paid-time off, parental leave, and company wide holidays
  • One Medical membership, Commuter benefits, Carrot Fertility benefits, Monthly Health & Wellness stipend
  • Discounted veterinary care for your loved ones
  • An opportunity to make a real impact on the people around you
  • A collaborative group of people who live our core values and have your back

#LI-hybrid

New York Pay Range
$130,000—$150,000 USD
Small Door is proudly a public benefit corporation and a certified B Corp. We are committed to creating a diverse, inclusive and equitable workplace, and we encourage qualified applicants of every background, ability, and life experience to apply to appropriate employment opportunities.

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