At SMA America, we believe in Energy that Changes. Since 1981, SMA has been developing innovative solar technology with a purpose -- making the installation, operation, and maintenance of photovoltaic power plants simpler, more reliable, safer and more cost effective. In the meantime, we’ve also been collecting awards as a great place to work, providing growth opportunities to our employees, and challenging conventional thought.

PURPOSE OF THE POSITION
  • The Field Service Project Coordinator's primary role will be the supporting the commissioning activities in North America. This position will require coordination between Project Management, Regional Competency Center, and the Service Project Manager to ensure all commissioning processes are scheduled and completed. The Field Service Project Coordinator will ensure a successful turnover has been completed with SMA customer(s).

PRIMARY DUTIES / RESPONSIBILITIES
  • Assist the Field Service Project Manager with upcoming projects including, confirming documentation, retrofit procedures and related case information has been provided to the field service department.
  • Creates and manages Blue Note and Commissioning in salesforce and dispatches them to planning board.
  • Collaborates with Field Service Engineers to update commissioning documents as needed.
  • Works with the Blue Note Coordinator to ensure BlueNotes for upcoming commissioning’s are captured in Monday.com.
  • Works with the Blue Note Coordinator and Field Service Engineers to complete Blue Note cases as needed.
  • Ensures all completed document packages are filed in RCC SharePoint folder.
  • Ensures all needed commissioning documentation is uploaded to the case in Salesforce including PSD's, CEP documents, and any retrofit documentation.
  • Works with RCC to redispatch FSEs to update parameters that did not update correctly during commissioning.
  • Confirms with FSE's and Service Providers ensure their service activities have been closed.
  • Collaborates with FSPM to follow up with FSE's and service providers to submit their commissioning documentation including ProtoForms, parameter comparison file, IKI-30 settings, and service information files.
  • Tracks all Blue Note part being returned from customer sites to insure delivery to 3PL location.
  • Responsible for creating warranty cases that are reported during the commissioning phase of a customer site.
  • Responsible for creating SACs for commissioning warranty issues when issue is troubleshot on-site.
  • Assigns commissioning service repair activities to SMA Field Service Engineers and Service Providers via Salesforce Planning Board.
  • Ensures Medium Voltage issues that are reported by FSE’s are escalated to MV Group.
  • Other duties as may be required or assigned.

REQUIRED RELEVANT PROFESSIONAL EXPERIENCE (TYPE / DURATION)
  • Knowledge of CRM, SAP & Salesforce.

OTHER SPECIALIZED SKILLS
  • Proficiency with Microsoft Excel and SharePoint. Knowledge of project management fundamentals.
  • Customer focus and a service-oriented attitude are required. Attention to detail and a high level of accuracy are required.
  • Ability to facilitate effective meetings internally and with customers.
  • Excellent interpersonal and communication skills are required. Excellent technical communication skills.
  • Excellent organizational skills are required. Ability to facilitate effective meetings.
  • Ability to manage execution and prioritize multiple complex projects. Ability to manage details without losing sight of the bigger picture. Ability to analyze and solve problems quickly and effectively.
  • Ability to work under time pressure and stress. Ability to manage multiple projects in parallel.
  • Ability to work individually as well as part of a team. Knowledge of basic electrical theory is preferred.
  • Proficiency in the English language, both written and verbal, is required.

The compensation range for this position is $25/hr - $29/hr.

Our EEO Policy 

We are an equal opportunity employer and we make our employment decisions on the basis of merit and without regard to one’s race, color, creed, sex (includes gender, pregnancy, childbirth and related medical conditions), gender identity, religion, marital status, age (over 40), national origin or ancestry, physical or mental disability (includes HIV/Aids), medical condition (cancer, genetic characteristics), veteran’s status, sexual orientation, or any other consideration made unlawful by law.

In accordance with applicable law protecting qualified individuals with known disabilities, SMA will attempt to reasonably accommodate qualified applicants with known disabilities, unless doing so would create an undue hardship on SMA. Any qualified applicant with a disability who believes he or she requires an accommodation in order to perform the essential functions of the job for which he or she is applying should identify the accommodation(s) needed in the application.

Our Privacy Policy

During your job application or recruitment process with us: (a) SMA may collect your personal information directly from you, such as when you submit your application and resume on our online portal or when you have job interviews with us. We may also obtain your personal information from third parties, including but not limited to your former employers, background or employment check service providers or third-party recruiters; and, (b) SMA may use or process applicants' personal information for relevant purposes including but not limited to general communications with you, identity verification, background or employment checks, determination of eligibility, and making hiring decisions. For successful job applicants who become SMA’s staff, we may retain and integrate your personal information collected during the recruitment process into your records at SMA. For unsuccessful job applicants, [SMA may retain your application for internal records or for future recruitment purposes].

If you are a California resident, you have specific rights regarding your personal information under the California Consumer Privacy Act of 2018, as amended including by the California Privacy Rights Act of 2020, and its implementing regulations (the “CCPA”). This Company Personnel and Covered Individuals Privacy Notice for California Residents issued by SMA is applicable to you and explains your CCPA rights and our collection, use or disclosure of your personal information.

If you have any question regarding our privacy policy, please contact us at US_DataPrivacy@sma-america.com

 

 

 

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